Duty Technician

Are you a hands-on problem solver who takes pride in keeping facilities operating at their best? We are seeking a Duty Technician to join our Engineering team and play a key role in delivering an exceptional guest experience at the market-leading JW Marriott Gold Coast Resort & Spa.

Marriott International portfolio of brands includes over thirty Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

This role is ideal for a maintenance professional or experienced handyperson who enjoys a varied workload, from responding to guest maintenance requests to carrying out preventative maintenance across the hotel and its equipment.

About the Role

As a Duty Technician, you will be responsible for maintaining the hotel's guest rooms, public areas, back-of-house facilities, and operational equipment. You will respond to guest requests in a timely and professional manner while ensuring all hotel assets are maintained to Marriott standards.

No two days are the same. One moment you may be repairing a guestroom fixture, and the next you may be servicing equipment, troubleshooting a maintenance issue, or assisting with preventative maintenance projects.

Key Responsibilities
Respond promptly and professionally to guest maintenance requests.
Troubleshoot and repair minor plumbing issues, including unclogging drains, plunging toilets, and repairing leaking taps and fixtures.
Carry out general maintenance and repairs throughout the hotel, including guest rooms, public spaces, and back-of-house areas.
Perform preventative maintenance on tools, equipment, machinery, and building systems.
Complete painting, patching, drywall repairs, wood trim repairs, light bulb replacements, and other cosmetic maintenance tasks.
Conduct basic repairs on electrical components, switches, outlets, lamps, appliances, televisions, internet devices, and guestroom equipment.
Assist with the maintenance of air conditioning, refrigeration, mechanical, plumbing, and electrical systems.
Maintain kitchen equipment and support the upkeep of operational assets.
Perform repairs and maintenance to external areas, landscaping, and irrigation systems.
Monitor and maintain maintenance inventories and request parts and supplies as required.
Follow Lockout/Tagout procedures and all workplace health and safety requirements.
Communicate maintenance activities and outstanding issues effectively with colleagues across shifts.
Ensure all work areas are clean, safe, and professionally presented.

About You

To be successful in this role, you will ideally have:
Previous experience in hotel maintenance, building maintenance, facilities management, or a similar handyperson/trade environment.
General knowledge across multiple maintenance disciplines, including plumbing, electrical, carpentry, painting, and mechanical systems.
Strong troubleshooting and problem-solving skills.
A commitment to delivering excellent customer service and guest satisfaction.
The ability to prioritise tasks in a fast-paced environment.
Strong communication and teamwork skills.
Basic computer literacy.
A proactive and safety-focused approach to work.
Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

Why Join Marriott?
At Marriott International, we believe in putting people first. As part of the world's largest hospitality company, you'll have access to:

Global career development opportunities
Marriott hotel discounts worldwide
Associate recognition and wellbeing programs
Training and professional development opportunities
A supportive and inclusive team culture
Employee Assistance Program
Birthday Leave and Parental Leave for primary and secondary carers
Be Where You Can Do Your Best Work

If you are passionate about maintenance, enjoy working with people, and thrive in a dynamic hotel environment, we would love to hear from you.