Internal Communications Manager

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. 

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt. 

About The Role

The Internal Communications Manager will develop, drive and deliver the internal communications strategy for Journey Beyond, ensuring team members across the organisation are informed, connected and engaged. This is a hands-on role with significant day-to-day delivery responsibility. You will not only shape the strategy and advise leaders, but also execute it, including content creation, channel management, leadership communications, town halls, campaigns, newsletters and the ongoing operational communications that keep our people informed. You will shape clear and consistent messaging for corporate, frontline and remote employees, and measure the effectiveness of communications to drive continuous improvement. Success in the role is measured by both the quality of the strategy and the effectiveness of its implementation.

This is a part-time national role, based in either our Adelaide North Terrace or Sydney office. As you will be working with teams and stakeholders across multiple locations, some travel will be required, so you will need to be flexible and available to travel as needed. The role sits within the Organisational Development team.

Key responsibilities include:

• Develop, own and drive the organisation’s internal communications strategy and plan, and lead its hands-on implementation and execution across the business
• Advise and influence senior leaders and stakeholders on communication approaches, and drive change through clear, consistent messaging
• Write, create and deliver engaging, high-quality content across a range of internal communication channels, including newsletters and campaigns
• Manage and maintain the internal communications platform, tools and channels on a day-to-day basis, keeping content current, consistent and effective
• Plan, coordinate and deliver internal events, town halls and other initiatives that promote employee engagement, from concept through to execution
• Develop and deliver leadership communications, including executive messaging and key announcements
• Own the day-to-day flow of operational communications that keeps our people informed and engaged across corporate, frontline and remote teams
• Monitor and measure the effectiveness of both the communications strategy and its implementation, and act on insights to continuously improve outcomes
• Ensure all communications are aligned to business objectives, support company culture and are delivered on time and to a high standard
• Identify and deliver opportunities to promote employee engagement and foster a positive company culture

About You

We are seeking a seasoned communications professional with a Bachelor’s degree in Communications, Public Relations, Journalism or related discipline and a minimum of 5 years of experience in an internal, corporate communications role. You have a proven track record in working with senior leaders and executives on communication approaches and key messaging through your strong interpersonal and influencing skills. You think strategically, drive change and advise leaders, while also rolling up your sleeves to deliver outcomes across the business.

Your expertise in developing and implementing an organisational internal communications plan across various business units, will set you up to effectively shape organisational culture, employee experience and employee engagement. You have a wealth of hands-on experience in managing several communication channels, creating engaging content, delivering leadership communications, town halls, campaigns and newsletters, and analysing communication effectiveness. With a strong foundation in internal communications best practices and emerging trends, you have strong skills across digital content tools, and communication platforms.

Your collaborative approach and keen attention to detail equip you to thrive in a fast-paced, multi-business environment with tight deadlines. You are an exceptional communicator and team player, known for your innovative and creative thinking. Your highly organised nature and strong time management skills ensure that you consistently meet objectives. You excel in building relationships with internal stakeholders, uncovering new opportunities to drive success.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you're passionate about connecting people through clear, engaging communications and ready to help shape our culture and employee experience, we'd love to hear from you.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.