Front Office Duty Manager

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

Job Description

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

• Supervise, support, and train Front Office team members to maintain high service standards.
• Ensure all team members understand and comply with company and departmental policies and procedures.
• Communicate updates relating to policies, rates, and property information effectively.
• Conduct departmental meetings and participate in management meetings as required.
• Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
• Lead by example by delivering exceptional guest service at all times.
• Assist guests with enquiries, requests, and complaints, providing accurate property information.
• Manage guest complaints professionally and coordinate resolutions with management.
• Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
• Ensure Front Office equipment is maintained and report maintenance issues promptly.
• Foster effective communication and collaboration between departments.
• Ensure compliance with privacy legislation and guest confidentiality requirements, WHS, security and Accor brand standards. 
• Participate in professional development, property training programs and foster a positive Heartist culture.
• Maintain clear shift handovers to ensure seamless service continuity.

Qualifications

• Previous experience in a hotel Front Office as a Duty Manager
• Strong leadership, communication and problem-solving skills.
• Proficiency in hotel systems, Opera and Accor systems is an advantage.
• Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
• Passion for hospitality and delivering outstanding guest experiences. 

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today!