Customer Service Consultant

Love helping people? Turn conversations into great customer experiences!

Join Stratco's Customer Service team and become the first point of contact for customers across Australia. In our close-knit team, you'll help customers find solutions, answer enquiries, and ensure every interaction reflects the service excellence we're known for. If you're positive, motivated, and enjoy connecting with people, this could be your perfect next move.

This position is a full-time role, including weekend work across a rotating roster. Our customer service team is a busy hive of activity and a main point of contact for our customers, so the right candidate for this role will thrive in a fast-paced environment and enjoy providing support and solutions.

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

RESPONSIBILITIES

Training will be provided to ensure your success in the role! Duties will include:

• Providing exceptional customer service via phone and email
• Taking sales orders and accurately entering customer orders
• Regular communication and interaction with other Stratco team members including store managers
• Liaising with manufacturing, retail and dispatch teams on product assembly and delivery
• Reporting of customer service related activities to Customer Relations Manager
• Participate in regular product and sales training

ABOUT YOU

• Previous experience in customer service or internal sales
• Strong customer focus with an eye for detail and a sense of urgency to achieve results
• Highly developed interpersonal and communication skills
• Ability to multi-task and work in a fast-paced environment
• Previous experience in a busy call centre would be very favourably looked upon
• Excellent data entry skills
• Flexibility to work alternate weekends (Saturdays/Sundays) 

Life at Stratco includes  

Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion     

Our EVP  

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.  

We’re committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you’re advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you. 

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.   

To see more information about Stratco & our careers please visit – stratco.com.au/careers  

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.