Listed 6 weeks ago
Environment Manager
MUFG Pension & Market Services
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via hcmn.fa.ap1.oraclecloud.com
Networks & Systems Administration
- Location
- Docklands, VIC
- Type
- Full-time
About the role
Description
Role purpose
The Environment Manager will coordinate the usage and management of various system and application environments used within the MUFG Retirement Solutions IT. This will include Dev Test, Dev Ops, Pre-Production and Production. You will also maintain the current utilisation and provide support to the Systems Administration team to help improve the availability and stability of the environments. This includes usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and help document problem workarounds with the help of dashboards. You will also provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability for critical projects where required.
You must have previous experience in coordinating the support of large complex application environments in financial services industry. Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential.
Key Accountabilities and main responsibilities
Strategic Focus
Identify, own and deliver new initiatives in the team
Drive innovation using the new features in Oracle Database software
Assist with the transition to cloud from a Database perspective.
Identify, collect requirements, develop workflows to automate DBA processes
Analyse, develop and implement process to secure, reduce downtime and optimise Database performance
Operational Management
Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to coordinate the usage and management of various system and application environments
Maintain the current utilisation and provide support to the Systems Administration
Maintain dashboards related to environment usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and problems.
Ensure IT Systems stability through suitable monitoring and capacity management reporting
Provide IT support to business users through systems problem solving and maintenance when required
Provide support to the site reliability engineers to implement and administer Enterprise Application servers, Databases and associated system environment solutions
Provide technical support to core business application environments to ensure availability for critical projects where required.
Organise and attend meetings related to environment management
Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
Completion of regular tasks to support team SLAs
Manage code release and deployment across multiple platforms,
Develop and Maintain Documentation related to Standard Operations Procedures
Contribute to improve efficiency of team process and procedure
Provide system and environment related KPIs as required
Ensure that established procedures and standards are adhered to
Assist to scope system change requirements
Provide effective support and minimise downtime to the business by liaising with developers, back-end support, database administrators and vendors
Collaborate with other team members to improve the overall performance delivered to customers
Participate in after hours and weekend support as and when required.
People Leadership
Provide training to the junior IT support teams on supported tools and environments as required
Governance & Risk
Help resolving Information Security Corrective actions
Develop and Maintain Documentation related to Standard Operations Procedures
Raising security issues and breaches to Manager
Report to Management of any issues that may impact the Business
Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
Maintain awareness and champion ITIL best practices
Adhere to all MUFG Retirement Solutions standards, policies and procedures
Experience & Personal Attributes
Minimum 5 years experience in coordinating the support of large complex application environments in financial services industry
Ability to organize and chair meeting with IT stakeholders is essential.
Experience of building and maintaining multiple application environment status dashboards.
Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading.
Ability to handle multiple/concurrent projects planning
High level of problem-solving skills to handle complex software and interface support issues
Negotiation skills in regard to managing expectations
Experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat
Experience in Supporting multiple Application Servers including JBoss, Websphere
Knowledge of RDBMS and SQL
Sound knowledge of MS Office Products
Excellent documentation skills
Effective oral and written communications skills
Willingness to accept responsibility and be accountable for service provided
Ability to work on call after hours and weekend in a rostered 24x7 environment as and when required.
Analytical and Systematic approach to work
Ability to work effectively in a team
Pleasant and helpful personality
Preferred
Tertiary qualification in Computer Science
Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
Apply
via hcmn.fa.ap1.oraclecloud.com
