General Manager

About New Horizons Enterprises Limited
Fifty five years ago, our founders established a world-first social enterprise when they partnered with BP to create employment opportunities for people with disability. Since then we’ve grown to become one of Australia’s most diverse and trusted non-profits, supporting thousands of people.

The Opportunity
This is an all-rounder General Manager with full P&L and growth accountability across the Pathway group. You’ll steady the ship, then set the course - stabilising operations and building the structure, systems and team to scale the B2B business.

Core services offered by Pathway:

• Agency / On-call: protect and improve service to existing clients while building external provider partnerships and larger managed-workforce arrangements.
• Recruitment: lift internal performance and expand permanent, specialist, executive and volume recruitment to external clients.
• Training: establish a credible training offer, starting with practical workforce development and progressing accredited delivery through the right RTO pathway.

What You’ll Do

• Own overall performance across Agency / On-call, Recruitment and Training, with accountability for growth, operations, customer outcomes, people, risk and financial sustainability.
• Lead the transition from servicing our first B2B client to scaling the B2B growth model without compromising existing business service levels.
• Personally lead priority business development: open doors, build a qualified pipeline, negotiate commercial terms and close anchor clients.
• Build and coach leaders across workforce scheduling, labour hire, recruitment and training, setting clear targets and removing duplicated or unclear accountability.
• Improve operating systems and disciplines covering rostering, talent pools, onboarding, compliance, payroll/invoicing interfaces, workforce communications, CRM and management reporting.
• Own budgets and business-unit P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.
• Ensure strong WHS, Fair Work, industrial relations, worker screening and sector-specific compliance, with appropriate governance for training activities.

About You

• Senior GM or business-unit leadership experience in care workforce solutions, labour hire, recruitment, training or a related services sector
• A track record of turning around or reigniting growth in a business, not just maintaining it
• Commercially sharp, with full P&L ownership and confidence modelling growth vs profitability trade-offs
• A builder of systems, structure and teams that scale
• A strong network and a genuine appetite for winning new business
• Working knowledge of Fair Work, WHS and labour hire compliance; RTO exposure is a plus
• Comfortable in a purpose-driven, not-for-profit environment that still runs on commercial discipline

What We Offer

• Competitive Salary
• NFP salary packaging, which boosts take-home pay
• Real autonomy and the chance to shape the next chapter of the business

Apply
Send your resume and a short cover letter telling us about a business you’ve grown, how you did it, and what you’d do in your first 90 days at Pathway.