Solution Engineering Manager

Overview

About Microsoft
Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. We’re leading the next wave of innovation across cloud, AI and business applications, helping customers transform how they operate, engage and grow.
Across Australia, we work with leading enterprise and public sector organisations to deliver meaningful impact through technology.

About the role
We’re looking for a Solution Engineering Manager to lead our Business Process Solution Engineering team across Australia. This is a high-impact leadership role, combining people leadership, technical depth and customer engagement.

You will lead a team focused on helping customers reimagine their business processes across CRM, ERP, Contact Centre and Power Platform, driving transformation through innovative, outcome-driven solutions.
This role suits a hands-on leader who is equally comfortable coaching a team, shaping technical strategy, and engaging directly with senior stakeholders and C-level leaders.

Responsibilities

• Lead, coach and develop a high-performing team, fostering a culture of accountability, inclusion, growth and high impact
• Build and execute the team’s technical business plan, including account and territory planning, pipeline development and fiscal performance
• Partner across sales, customer success and the partner ecosystem to shape strategy, unblock challenges and drive technical wins
• Build trusted relationships with customers and senior stakeholders, guiding technology decisions aligned to business outcomes
• Coach the team to diagnose complex challenges, challenge assumptions and deliver innovative, outcome-focused solutions
• Drive a customer-centric culture, ensuring deep understanding of customer needs and long-term priorities
• Ensure technical excellence and consistency across engagements through best practice, orchestration and strong execution
• Champion AI readiness and innovation, positioning Microsoft as a strategic thought partner
• Act as a key technical leader in market, bringing industry insight and thought leadership to customers and internal teams
• Operate with executive maturity, navigating ambiguity and driving outcomes in high-pressure environments

Qualifications

Minimum qualifications

• Proven experience leading technical or solution engineering teams, or operating as a senior individual contributor with demonstrated experience coaching others, leading through influence and driving outcomes across complex customer engagements.
• Strong background in business applications (CRM, ERP, Contact Centre, or automation platforms)
• Experience engaging and influencing senior stakeholders, including C-suite
• Demonstrated ability to drive customer-focused solutions and measurable business outcomes
• Experience operating in enterprise customer environments

Preferred qualifications

• Experience with Power Platform or low-code automation technologies
• Background in pre-sales, solution consulting or technical sales leadership
• Exposure to public sector (government, healthcare) environments
• Strong storytelling and executive communication skills
• Ability to balance hands-on technical engagement with strategic leadership

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.