Quality Facilitator

Join Scalabrini’s Live Easy TeamAt Scalabrini, we are committed to delivering compassionate, person-centred aged care services that empower older Australians to live independently and with dignity. We are seeking an experienced and motivated Quality Facilitator to support and strengthen our Live Easy Support at Home services across NSW and SA. This is an exciting opportunity for a quality-focused professional who thrives on collaboration, continuous improvement, compliance excellence, and driving meaningful outcomes for customers and teams alike.About the RoleReporting to the Quality and Governance Manager, with active collaboration with the Live Easy Manager, you will play a key role in embedding a culture of quality and continuous improvement across Live Easy operations. You will work collaboratively with Live easy team across NSW and SA and key stakeholders to ensure systems, processes, policies and service delivery remain aligned with New Aged Care Act, Strengthened Aged Care Quality Standards, Statement of Rights, and organisational best practice. The role will also oversee quality assurance activities, audits, complaints management, policy coordination, and system administration functions to support consistent, high-quality care delivery across NSW and SA.Key Responsibilities Coordinate quality assurance and continuous improvement activities across Live Easy services Support compliance New Aged Care Act, Strengthened Aged Care Quality Standards, Statement of Rights and organisational policies Monitor systems, processes and service delivery to identify and address improvement opportunities Coordinate the development and review of policies, procedures and documentation Own complaints, feedback, audits and corrective actions to ensure continuous improvement outcomes Promote a safe, collaborative and quality-focused workplace culture About YouYou are a proactive and detail-oriented professional with a strong understanding of quality systems within the aged care or community services sector. You will bring: Experience working in Support at Home or aged care services Knowledge of aged care legislation, standards and accreditation processes Strong organisational, analytical and problem-solving skills Excellent written and verbal communication skills The ability to build strong stakeholder relationships across multidisciplinary teams Confidence managing audits, reporting, compliance activities and documentation Experience with aged care software systems and Microsoft Office applications A collaborative and solutions-focused approach Desirable Completion of Aged Care Commission accreditation-related training Experience in quality, compliance or continuous improvement functions within aged care Understanding of funding models and regulatory requirements in the Support at Home sector