ICT Application Support Specialist

The Application Support Specialist’s primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as supports the Operating System.  They will respond to user and systems problems and prepares application system specifications.  In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance.  Reports directly to the Deputy or Functional Area Manager.

ESSENTIAL RESPONSIBILITIES

• Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
• Maintain and configure virtual servers and hardware, Cisco Callmanagers, VoIP phones and user accounts.  Maintains accurate inventory of all IT equipment including networks configurations and drawings.
• Resolve user hardware and software problems with printers, laptops and desktop PCs.
• Sets up computers with software, security patches, email accounts, security and network connection settings.  Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.  Correct system network problems and coordinate corrective action with third party vendors where applicable.
• Support remote access issues with FTP, RDP or VPN.  Document Information Technology procedures and generate manuals for custom applications
• Contacts and follows up with Information Technology vendors and consultants
• Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
• Researches and negotiates pricing in order to make Information Technology purchases with multiple vendors
• Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
• Any other reasonable duties as requested

QUALIFICATIONS

• Year 12 completion

• Comp TIA Security + Certification

• Formal qualifications in Computer Science or Information Technology

• Equivalent demonstrated experience

Field:  Relevant or related discipline

• MCSE/MCSA, Redhat Linux Certification

• Network + Certification

• ITIL Foundations Certificate

• VMWare Certification

• Equivalent demonstrated experience

TICKETS AND LICENCES

Minimum Essential

• Drivers License

• CPR

• White Card

• Confined Space

• Working at Heights

• Forklift License

• Elevated Work Platform

• First Aid

EXPERIENCE AND SKILLS

• 3 years’ experience

• Strong communication skills and the ability to engage with varied stakeholders

• Experience with MS Officer operating system, VMWare, and Linux Operating Systems

• Understanding of TCP/IP and networks

• Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful

• End-user support skills

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

• Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.

• The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand.

SECURITY CLEARANCE REQUIREMENT

It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance w/ Poly.

STATEMENT OF WORK REQUIREMENTS

All personnel assigned shall be:

• At least 18 years of age.

• Able to fluently read, write and speak English

EHS REQUIREMENT

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

• Completing work tasks in a safe manner

• Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager

• Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work

• Red-Carding a Job - Employee right and responsibility to “STOP WORK” if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.  It is our policy to consistently provide services that meet customer expectations.  Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts.  Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

PROCEDURE COMPLIANCE

Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.