Dental Receptionist

We are looking for a friendly, professional, and organised Dental Receptionist to join our dental practice. You will be the first point of contact for our patients and play an important role in creating a welcoming, positive experience from the moment they walk through the door.

The ideal candidate will have excellent communication skills, a warm and approachable manner, and the ability to confidently manage a busy reception environment.

Key Responsibilities

• Welcome patients and provide a friendly, professional reception experience.
• Answer and manage incoming phone calls, emails, and patient enquiries.
• Schedule, confirm, and manage patient appointments.
• Maintain accurate patient records and update information as required.
• Process payments, private health insurance claims, and other administrative transactions.
• Provide patients with information regarding appointments, treatment, fees, and practice policies.
• Liaise with dentists, dental assistants, and other team members to ensure the smooth running of the practice.
• Manage appointment cancellations, rescheduling, and waiting lists.
• Maintain a clean, organised, and welcoming reception area.
• Follow practice procedures relating to patient privacy, confidentiality, and infection control.
• Assist with general administration and other duties as required.

About You

We are looking for someone who is:

• Warm, friendly, and genuinely enjoys helping people.
• Professional, reliable, and well presented.
• Highly organised with excellent attention to detail.
• Confident communicating with patients both in person and over the phone.
• Comfortable working in a busy environment and managing competing priorities.
• A team player with a positive attitude.
• Discreet and committed to maintaining patient confidentiality.
• Comfortable learning dental software and practice management systems.

Previous dental reception or healthcare experience is highly regarded, but we are also open to candidates with strong customer service and administration experience who are eager to learn.

What We Offer

• A friendly and supportive team environment.
• A professional and welcoming workplace.
• Ongoing training and development.
• Opportunities to build your skills within the dental and healthcare industry.
• Above-award remuneration.
• Fitness Passport eligibility
• No cost Gold Hospital cover for all staff