Derrimut | National Operations Manager - Transport

DHL Supply Chain is seeking an experienced and commercially focused National Operations Manager to lead the delivery and performance of a strategic national transport operation.

This role is responsible for driving operational excellence, customer satisfaction, financial performance and continuous improvement across a complex transport network servicing customers nationwide. Reporting into senior leadership, you will act as the key operational lead, working closely with customers, transport providers and internal stakeholders to ensure service levels, contractual commitments and commercial outcomes are consistently achieved.

This is a highly visible customer-facing role suited to a confident leader who can influence outcomes, build strong stakeholder relationships and drive meaningful operational improvements across a national network.

 

Key Responsibilities

 

• Lead the operational management of a national transport portfolio, ensuring service delivery aligns with customer expectations and contractual requirements.
• Develop and maintain strong customer relationships, acting as a trusted advisor and senior escalation point.
• Drive improvements in DIFOT, service reliability and overall operational performance.
• Analyse operational data, identify trends and implement sustainable corrective actions.
• Manage transport providers and carrier partners to optimise performance, cost and service outcomes.
• Review financial performance, identify efficiencies and contribute to contract profitability.
• Oversee claims management and support timely resolution of operational and customer issues.
• Collaborate with internal stakeholders across operations, transport, customer service and commercial teams.
• Lead continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Provide regular performance reporting, governance and business reviews to both customers and internal stakeholders.

By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We are proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed.

The diversity of our team mirrors the diversity of our customers and the communities we are part of. We promote an inclusive environment guided by mutual respect, openness, honesty, trust and cooperation.

Beyond our supportive culture, we also offer:

 

• A world-class training program to support your professional development.
• Annual bonus and merit review opportunities.
• Staff engagement activities, volunteering opportunities and community programs.
• Employee recognition programs.
• Access to Perkbox and discounts with leading brands.
• Flexible working arrangements where operationally appropriate.

• Significant experience in transport, logistics or supply chain operations within a customer-facing environment.
• Strong commercial acumen with experience managing financial performance and driving cost efficiencies.
• Demonstrated experience managing transport providers, contractors or carrier networks.
• Strong understanding of transport performance metrics, including DIFOT and service level management.
• Exceptional stakeholder management and relationship-building skills.
• The confidence and professionalism to engage with senior customer stakeholders and manage challenging conversations.
• Excellent analytical and problem-solving abilities with a continuous improvement mindset.
• Strong communication and influencing skills, both written and verbal.
• Experience managing multi-site or national transport operations will be highly regarded.
• Relevant tertiary qualifications in Supply Chain, Logistics, Business or a related discipline are desirable.

 

Location

This role can be based in Melbourne or Sydney, with regular travel across the national network as required.

Join us and play a key role in delivering exceptional transport outcomes for one of DHL Supply Chain's strategic customer partnerships.

 

DHL Internal Applications close on 05/11/2026

 

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Please be aware that DHL Group will never ask for payment for interviews, certifications or any part of the hiring process.