Account Manager

About eSentire: Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.   Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.   About the Role: eSentire protects the critical infrastructure of the world's most demanding organizations — and our Account Management team is how we keep it that way. This isn't a maintenance role. It's a strategic mandate. As an Account Manager, you won't just manage a book of business — you'll lead it. You'll own the commercial and strategic relationship for a portfolio of enterprise clients, influencing how they invest in security and ensuring eSentire remains their most trusted partner. You'll operate at the executive level, advise on security strategy, and drive the kind of growth that moves the needle for both our customers and our business. This is a seat at the table — for someone who's earned it. Responsibilities: Command your portfolio. Own the full customer relationship and commercial trajectory for your accounts — from relationship to retention strategy to expansion revenue. You set the direction. Operate at the executive level. Build deep, credible relationships with CISOs, IT leaders, and C-suite stakeholders. You're not a vendor contact — you're a strategic advisor with a point of view. Drive aggressive, sustainable growth. Identify and execute on upsell and cross-sell opportunities with precision. You understand how to align business priorities to security investment — and close. Orchestrate cross-functional execution. Partner with Customer Success, Solution Architecture, Product, and Executive leadership to mobilize the full weight of eSentire behind every account. Lead the renewal cycle. Own every stage from early engagement through contract negotiation and close. You minimize churn before it's ever conversation. Think three moves ahead. Develop sophisticated account plans — stakeholder maps, risk mitigation strategies, and growth roadmaps — that keep you ahead of every conversation. Deliver executive-grade business reviews. Make the value of eSentire undeniable. You communicate outcomes, ROI, and strategic alignment in ways that resonate in the boardroom. Set the standard for pipeline discipline. Forecast with accuracy, track account health proactively, and maintain CRM data that reflects a well-run business. Requirements: 5+ years of high-performance account management or enterprise sales experience in the cybersecurity space, with a strong emphasis on renewals and expansion in complex environments. Solid command of cybersecurity concepts, MDR/EDR technologies, or security frameworks — enough to lead strategic conversations, not just follow them. Sharp commercial acumen — you connect security strategy to business outcomes and quantify impact with confidence. A consistent record of exceeding quota — you've managed sophisticated sales cycles, and you know how to win. Executive presence. You're comfortable in the room with CISOs and CIOs, and you know how to speak their language. Exceptional communication, negotiation, and influence skills — you make complex value propositions land. Salesforce  fluent with a disciplined approach to pipeline management. Bachelor's degree in Business, Cybersecurity, IT, or equivalent experience at the enterprise level   Our Culture and Values: We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.   Artificial Intelligence (AI) Notice: As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team. Accommodation:If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future. It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.