Team Leader Homelessness

Welcome to Lutheran Care 

Lutheran Care is a not-for-profit organisation supporting people who need it most.

In the Northern Territory, we deliver Financial Wellbeing services and lead the Central Intake Service. This is a Territory-wide service that improves access for people experiencing, or at risk of, homelessness.

Our work builds on a strong foundation in South Australia across foster care, homelessness, emergency relief, family support, counselling and allied health.

We work alongside people from all backgrounds with respect and cultural awareness.

Lead with purpose. Build systems that change lives 

About the Role  

The Team Leader, Homelessness is based in Alice Springs and leads day-to-day operations of the Central Intake Service locally while contributing to a Territory-wide service.

The Central Intake Service is the single entry point for people experiencing or at risk of homelessness across the Northern Territory. It provides intake, assessment and coordinated referrals so people only tell their story once.

You lead a team of Pathway Workers. You oversee intake, assessment and referral processes. You ensure practice is consistent, culturally safe, and meets program and contract requirements.

You support strong local partnerships in Alice Springs and contribute to consistent service delivery across the Territory.

Key Responsibilities 

• Lead daily operations of the Alice Springs team, including supervision and performance management
• Ensure intake, assessment and coordinated referral processes are consistent and meet requirements
• Maintain a clear and consistent client intake experience across the service
• Manage workloads, rosters and service coverage
• Escalate complex matters to the Program Manager
• Build and maintain relationships with local partners and Territory-wide stakeholders
• Represent the Central Intake Service in meetings and forums  
• Monitor demand, referrals and service gaps to support coordinated responses
• Support access for people in Alice Springs, town camps and remote communities through phone, online and partner pathways

What’s in it for You 

When you join Lutheran Care, you’ll enjoy: 

• 6 weeks annual leave 

• Salary packaging to increase your take-home pay 

• Relocation reimbursement package 

• You’re Amazing Day – an extra day off, just for you! 

• Paid parental leave 

• Free, confidential counselling support 

• Flexible working arrangements for work–life balance 

What You’ll Bring 

• Experience in the homelessness sector or transferable skills from the broader community services sector, with an understanding of the challenges faced by people at risk of homelessness. 

• Ability to lead, motivate, and support teams to deliver high-quality services. 

• Strong people skills and the ability to build positive relationships. 

• A commitment to listening to client feedback and improving services. 

• Awareness of the unique strengths and challenges of NT communities, alongside an understanding of the ongoing impacts of colonisation and intergenerational disadvantage for Aboriginal and Torres Strait Islander peoples 

How to Apply 

We’d love to hear from you. Please submit: 

• A cover letter 

• Your current resume 

Apply via our website: www.lutherancare.org.au/vacancies 

Applications close: Friday 27 November 2026

For a confidential chat, contact Simon Cassidy on 0477 973 870.   

At Lutheran Care, inclusion, compassion, courage and social justice guide everything we do. 

We know diversity makes us stronger and helps us better support our communities. If you are Aboriginal and/or Torres Strait Islander, living with disability, part of the LGBTIQA+ community, culturally diverse, or bring lived experience, your voice and experience matter to us, and we encourage you to apply. 

Please note: this ad may close early if we appoint a suitable candidate.