IT Helpdesk Professional

Solve problems. Support our people. Help improve the way we work.

Hickinbotham is South Australia’s largest residential builder and land developer, with more than 70 years of family ownership and a commitment to continually improving how we deliver for our customers.

We are seeking an “A” player IT Helpdesk Professional to join our team in our contemporary office near the Adelaide CBD.

If you enjoy getting to the bottom of technical problems, making someone’s day easier and finding smarter ways to work, this is an opportunity to make a visible contribution to a growing business.

The opportunity

Working closely with our IT team, you will play a key role in providing reliable, responsive technology support to our people across the office, display homes and construction operations. You will take ownership of day-to-day technical issues, independently resolve problems, and keep users informed throughout.

Lean thinking is part of how we work. We focus on eliminating waste, simplifying processes and fixing problems at the source. In this role, you will help put that into practice by preventing recurring IT issues, standardising solutions and making everyday tasks easier for our people.

What you will do

• Provide friendly, responsive IT support, taking ownership of requests through to resolution, proactively communicating progress and keeping users informed of next steps
• Prioritise IT service requests based on business impact and urgency, maintaining accurate ticket records, working towards agreed service response and resolution targets
• Troubleshoot issues across desktops, laptops, mobile devices, servers, networks and business applications.
• Install, configure and maintain hardware, software, printers and other IT equipment.
  Support Microsoft 365, Windows desktop environments and user access.
• Monitor systems and complete proactive maintenance to reduce disruption.
  Help new starters get set up with the equipment, access and guidance they need.
• Create clear user guides and support documentation that make technology easier to use.
• Identify recurring issues and contribute practical improvements that save time and prevent rework.
• Support IT projects and system changes as the business grows.

About you

You are technically capable, approachable and curious. You can explain a solution clearly, stay calm when priorities change and follow through on what you say you will do.

You will bring:

• Experience in an IT helpdesk, service desk or managed services environment, with strong Level 1 and 2 troubleshooting skills.
• Practical knowledge of Microsoft 365, Windows, Active Directory and common hardware and networking issues.
• A customer service mindset and the ability to support people with different levels of technical confidence.
• Confidence in independently investigating and resolving technical issues, taking responsibility for outcomes and knowing when to escalate more complex problems.
• Pride in your work, attention to detail and a willingness to learn.
• A team-first approach and an interest in Lean thinking and continuous improvement.

Relevant ICT qualifications and experience with Microsoft Server, Exchange, Remote Desktop or SQL Server will be well regarded.

Why join Hickinbotham?

• See the impact of your work: help the people delivering homes for South Australians.
• Build your skills: gain exposure to varied systems, business applications and improvement projects.
• Contribute your ideas: work in a business that values practical solutions and continuous improvement.
• Be part of a high-performing team: bring your initiative to a culture built on accountability, humility and getting things done.

Ready to make a difference?

We would love to hear what you can bring to the team. Apply with your resume and a brief cover letter telling us why this opportunity interests you.