Return to Work Coordinator

Why Join Collins Foods?

At Collins Foods, our mission is simple: Restaurants Done Better. We’re passionate about redefining the dining experience—making it more human, more sustainable, more digital, and definitely more fun.

As part of our team, you’ll work with globally recognised brand KFC, and enjoy a range of benefits designed to support your growth and wellbeing:

• Competitive salary plus short-term incentive bonus
• Up to 13 paid Recharge Days annually—enjoy a 4-day work week every 4 weeks!
• Professional development
• Flexible work arrangements
• Autonomy to shape your own success
• A strong commitment to sustainability, including a 25% energy reduction target by 2026

About the Role

We’re looking for a compassionate and proactive Return-to-Work Coordinator to champion employee wellbeing through expert rehabilitation and injury management. You’ll lead early intervention strategies, ensure compliance with legislation, and support our people in their journey back to work.

Key Responsibilities

Organisational Support

• Provide prompt rehabilitation and return to work support for all work related and non-work-related injuries/illness for employees across Australia
• Conduct work site visits where required to develop return to work plans
• Document, coordinate and monitor the employee’s Return to Work/Suitable Duties Plans, in liaison with the injured/ill employee, treating professionals, Line Managers and insurer
• Educate Line Managers in their roles and responsibilities for rehabilitation, ensure they are regularly informed of the employee’s current rehabilitation status and progress
• Ensure all employees are advised about the Workplace Rehabilitation Policy and procedure as part of the induction process
• Maintain the culture of continuous improvement through identifying and actioning opportunities for improvement.

Risk Management

• Establish and maintain a network of suitable external Rehabilitation Service Providers who understand and support the rehabilitation program
• Promote an efficient system for immediate reporting of injuries to enable early employee contact regarding rehabilitation and reporting to the insurer
• Ensure the employee is informed of their entitlements and responsibilities and has access to appropriate information and resources including claim forms
• Maintain confidential rehabilitation records
• Manage the rehabilitation process in a confidential and sensitive manner
• Ensure compliance with state legislation for workers’ compensation, Qld self-insurance and national rehabilitation.

Results & Reporting

• Keep accurate and objective case notes for each employee undertaking rehabilitation that meet CFL specifications and state legislation requirements
• Provide complete documentation to and work with state government auditors
• Be precise with management of timeframes in rehabilitation cases, to ensure that legislative timelines are met and can be so demonstrated on audit
• Maintain accurate data, ensure data integrity and conduct regular data analysis to inform business improvements.
• Prepare monthly reports for key stakeholders

About You

You’ll bring a strong background in injury management and rehabilitation, with a proactive, evidence-based approach. Key qualifications and experience include:

• Multi-state experience in workers’ compensation claims
• Familiarity with QLD self-insurance requirements
• Deep understanding of state-based legislation
• Strong data management and reporting skills
• Experience in workplace-based rehabilitation
• Knowledge of safety principles in injury management

 About Collins Foods

Who we are

Collins Foods is an ASX listed entity proudly employing over 21,000 people globally. With a vision to be the World’s Top Restaurant Operator, we operate KFC restaurants in Australia, Germany and the Netherlands.

Ready to Apply?

For more information or a full position description, contact our Talent Acquisition Team at:  recruitment@collinsfoods.com

Please note: Successful applicants may be required to complete pre-employment checks including a National Police Check and qualification verification.

CFL is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify, including the option of flexible working arrangements where applicable.