Workshop Supervisor

Job Summary:

Under general supervision, lead and coordinate workshop activities within the Truck Bay, providing technical guidance, work direction, and support to technicians and apprentices. Ensure repairs, maintenance, and service activities are completed safely, efficiently, and to quality standards while delivering excellent customer outcomes and achieving operational targets. 

In this role, you will make an impact in the following ways:

• Lead and mentor technicians and apprentices to support skill development and performance. 
• Coordinate workshop activities to ensure work is completed safely, efficiently, and on schedule.  
• Review repair plans, provide technical guidance, and support diagnostic and repair activities. 
• Liaise with customers, suppliers, subcontractors, and internal stakeholders to ensure smooth service delivery. 
• Monitor team performance and support achievement of operational and service KPIs.  
• Prepare quotations, source materials, and coordinate resources required for workshop operations. 
• Complete work orders, timesheets, warranty claims, and quality documentation accurately. 
• Maintain compliance with Health, Safety and Environmental (HSE) policies, procedures, and legislation. 
• Report safety incidents, hazards, and non-conformances to the Workshop Manager. 
• Assist with hands-on repairs and support workshop activities as required.  

To be successful in this role you will need the following:

Competencies:

• Communicates effectively with customers, technicians, and stakeholders. 
• Develops talent by coaching, mentoring, and supporting team members. 
• Drives results by focusing on operational performance and service KPIs. 
• Plans and prioritises work to meet customer and business requirements. 
• Promotes safe work practices and champions a zero-harm culture.  
• Applies advanced product knowledge to support diagnostics, repairs, and technical decision-making. 
• Solves problems effectively by identifying root causes and implementing practical solutions. 
• Maintains customer focus and delivers high-quality service outcomes. 
• Works independently while managing competing priorities in a fast-paced environment. 
• Demonstrates leadership aligned with Cummins values and expectations. 
• Values and respects diverse perspectives and backgrounds. 

Education, Licenses, Certifications:
Heavy Diesel Automotive Mechanic Trade Qualification (Cert III preferred).
Vocational trade qualification from a relevant technical institution.
Locally valid driver's licence preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Significant workshop and heavy diesel maintenance experience required.
Advanced knowledge of and/or experience with engine products.
Previous experience providing technical coaching and support to technicians preferred.
Supervisory or leadership experience within a workshop or service environment preferred.
Experience working in a customer-facing environment.

• Deliver a first-class service to our customers.  
• Responsible for leading and mentoring a team of technicians and apprentices.
• Ensure your team achieves its KPI’s to deliver results.
• Liaise with internal stakeholders to ensure a smooth process from beginning to end.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Workshop Manager
• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
• Being a hands-on tools Supervisor from time to time, with minor repairs
• Strong organization skills 

• Self motivated and willing to work independently.

• Has innovated mindset.

• Strong Safety focused and willing to drive HSE policies and procedures

• Drive team performance to meet service KPI's

• Self motivated and willing to work independently.

• Creates right work environment through following Cummins Values.