About DUAL

Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers.

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It’s how we grow our business and keep one step ahead of our competitors.

About the role

We’re looking for a Technical Business Analyst to develop and enhance DUAL’s core application WebRater across Australia and New Zealand.

This role sits at the intersection of business and technology, perfect for someone who enjoys getting hands-on with systems, solving complex problems and working closely with developers to deliver impactful solutions.

You’ll investigate issues, shape enhancements and translate business needs into clear technical requirements so solutions are understood, feasible and built right the first time.

What you’ll be doing:

• Collaborating with other BAs to shape and refine new features and enhancements
• Translating business requirements into detailed technical specifications
• Investigating defects and incidents using system data and tooling
• Working with developers to troubleshoot and validate solutions
• Analysing integrations, data flows and platform performance to identify improvements
• Supporting delivery from design and build through to release
• Helping lift the technical capability of fellow BAs

About you

You’re a curious, detail-driven Technical Business Analyst who enjoys digging into how systems work and solving complex problems.

You’re confident working with developers, comfortable in technical environments and skilled at turning complexity into clarity, ideally having started your career as a software engineer.

You’ll bring:

• Proven experience as a Technical BA / Systems Analyst (not process-focused)
• Background in insurance, insurance broking or an underwriting agency
• Hands-on work with Angular, C#/.NET, ADF, SQL and Azure including app insights
• Ability to translate between business needs and technical implementation
• Strong communication and written skills, able to explain technical concepts to non-technical stakeholders

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

What you might not expect…

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate’s individual skills and experience.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change..

Get in touch

To find out more about DUAL Australia including who we are, what we’re up to and what we’re about, head to the DUAL Australia website or visit us on our LinkedIn page.