Service Desk Officer
HAYS
via hays.com.au
- Location
- Destination Perth, WA
- Type
- Contract
About the role
Your new company
Join a well-established organisation within the healthcare sector and provide essential Level 1 IT support to a busy end-user environment.
Your new role
The primary focus of this role will be managing incoming support calls, providing responsive Level 1 technical assistance and helping reduce the current ticket backlog.
Key Responsibilities
Handling incoming Help Desk and Service Desk support calls
Providing Level 1 troubleshooting for end-user devices and applications
Logging, managing and resolving incidents and service requests
Assisting with the reduction of the existing ticket backlog
Supporting users with Windows 11, MFA and modern Microsoft technologies
Delivering a high standard of customer service and user engagement
Escalating more complex technical issues when required
What you'll need to succeed
Extensive Help Desk / Service Desk experienceStrong customer service and user engagement skills
Working knowledge of Windows 11 and Multi-Factor Authentication (MFA)
Experience providing Level 1 troubleshooting and technical support
Experience supporting end-user devices and applications
Strong communication and problem-solving skills
Ability to work effectively in a fast-paced support environment
What you'll get in return
Immediate / ASAP startInitial 2-month contract with a high potential for extension
Opportunity to work within the healthcare sector
Busy, hands-on support environment
Opportunity to make an immediate impact by improving ticket resolution and supporting end users
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3027924
via hays.com.au
