Listed 9 days ago
Integration Support Specialist
Leaders
Apply
via leaders.com.au
Help Desk & IT Support
- Location
- Brisbane, QLD
- Type
- Full-time
Multiple Locations - QLD, ACT, NSW, SA The RoleYou’ll be part of a multi-disciplinary support team and will: Provide production support for integration platforms and services Liaise with internal and external stakehol…
About the role
Multiple Locations - QLD, ACT, NSW, SA
The RoleYou’ll be part of a multi-disciplinary support team and will:
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
The RoleYou’ll be part of a multi-disciplinary support team and will:
- Provide production support for integration platforms and services
- Liaise with internal and external stakeholders to support registration and onboarding of digital partners
- Maintain and configure APIs and applications in MuleSoft and IBM API Connect
- Perform API/environment testing as required
- Monitor and report on end-to-end API health, performance and statistics
- Troubleshoot complex incidents and work closely with level three technical/development teams
- Participate in an on-call support roster to ensure service availability and reliability
- Develop and maintain support documentation (processes, policies, configuration)
- 2–3 years’ experience working with APIs and/or integration in high-pressure environments
- Strong understanding of API/integration technologies and ability to learn new products quickly
- A quality-focused approach to improving and streamlining processes
- Strong communication skills, including explaining technical concepts to non-technical stakeholders
- Australian citizenship and ability to obtain Baseline security clearance
- Admin/config experience with MuleSoft or IBM API Connect
- Exposure to CRM systems
- Interest in accessibility and accessible design/development
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Apply
via leaders.com.au
