Customer Experience Specialist

Join a Globally Recognised and Innovative Brand

An exciting opportunity is available with Samsung Electronics Australia, one of the world's most recognised technology brands.

Employed by people2people and working closely with Samsung, you'll be part of an innovative and collaborative environment where new ideas are encouraged, achievements are recognised and professional growth is supported.

We're seeking a Customer Experience Specialist to join the team and help drive ongoing success.

What You'll Be Doing

• Manage customer escalations, complaints and warranty claims, ensuring every case is handled with professionalism, care and urgency.
• Investigate customer concerns and determine appropriate resolutions, including repairs, replacements, refunds and other service outcomes.
• Partner closely with internal departments, logistics providers and authorised service centres to drive timely and effective resolutions.
• Keep customers informed throughout the process, proactively managing expectations and providing updates on repairs, deliveries and assessments.
• Ensure all customer interactions and resolutions align with Australian Consumer Law, company policies and regulatory requirements.

What You'll Bring

• Previous experience in customer escalations, complaints handling, case management or a similar customer-facing role.
• Strong problem-solving and investigative skills, with the ability to assess complex situations and make balanced decisions.
• Excellent communication skills and the confidence to manage challenging conversations with empathy and professionalism.
• A customer-first mindset with a genuine passion for delivering positive outcomes and exceptional service experiences.
• Knowledge of Australian Consumer Law and experience working within warranty, service, retail or consumer-focused environments will be highly regarded.

Why Join Us?

This is an opportunity to gain valuable experience within a globally recognised organisation while enjoying the support of both Samsung and the people2people team.

In return, you'll enjoy:

• Competitive remuneration
• Free onsite parking
• Generous employee discounts across the Samsung product range
• Wellbeing Initiatives
• Barista-made coffee every Monday
• Ongoing professional development opportunities
• Discounts across 400+ retail partners
• Quarterly Connection Events
• Exposure to a dynamic, collaborative and high-performing environment

If you're looking to take the next step in your career with a leading global brand, we'd love to hear from you!

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.