Learning & Culture Specialist (HR Trainer)

Shaping the Next Generation of Ritz-Carlton Ladies & Gentlemen

At The Ritz-Carlton, service is not delivered; it is crafted. Every interaction, every detail, every moment reflects a legacy of excellence that has defined luxury hospitality for generations.

The Ritz-Carlton, Melbourne is seeking an exceptional Learning & Culture Specialist to champion our Gold Standards and cultivate a culture where legendary service thrives.

This is a rare opportunity for a hospitality professional with authentic Ritz-Carlton brand experience to influence how our Ladies and Gentlemen learn, perform, and create memorable experiences for our guests.

 

The Opportunity:

This role has been intentionally designed to balance both learning leadership and operational excellence.

Approximately:

50% Learning, Culture & Capability Development

50% Operational Presence, Coaching & Brand Standards Excellence

You will be a visible ambassador of The Ritz-Carlton culture, spending as much time within the operation as you do in the classroom. Through coaching, observation, and meaningful engagement, you will help transform standards into behaviours and behaviours into exceptional guest experiences.

 

What You Will Be Responsible For:

• Bringing The Ritz-Carlton Gold Standards to life through immersive learning experiences.
• Delivering orientation, brand training, and leadership development programs.
• Coaching Ladies and Gentlemen and leaders in real-time operational environments.
• Building a culture of excellence, empowerment, and genuine care.
• Reinforcing luxury service standards through daily engagement and observation.
• Supporting the hotel's readiness for LQA assessments and brand audits.
• Partnering with department leaders to elevate performance and guest satisfaction.
• Identifying service opportunities and translating them into meaningful development initiatives.

 

About You:

To succeed in this role, you will possess:

• Previous experience within The Ritz-Carlton brand.
• A deep understanding of The Ritz-Carlton Gold Standards and service philosophy.
• Experience in luxury hospitality operations.
• Strong facilitation, coaching, and stakeholder engagement skills.
• Experience supporting LQA or luxury quality assurance frameworks.
• Natural credibility and the ability to inspire others through influence rather than authority.

More importantly, you believe that culture is created through daily behaviours, genuine connections, and an uncompromising commitment to excellence.

 

Why The Ritz-Carlton, Melbourne?

• Complimentary meals while on duty.
• Dry cleaning of work attire.
• Employee Assistance Program.
• Employee Referral Incentive Program.
• Marriott International accommodation discounts worldwide.
• Food and Beverage discounts across participating Marriott properties.
• Ongoing learning and development opportunities.
• Access to global career pathways within Marriott International.
• Recognition programs that celebrate success and teamwork.
• A culture that genuinely cares for your wellbeing through our TakeCare philosophy.

 

Our Promise:

"At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests."

This is more than a career opportunity. It is an opportunity to become a custodian of a globally admired culture, inspire excellence in others and contribute to the legacy of one of the world's most iconic luxury hospitality brands.

If you have lived The Ritz-Carlton experience, understand the power of the Gold Standards and are passionate about developing extraordinary people, we invite you to help shape the future of The Ritz-Carlton Melbourne.