Desktop Support Engineer (Level 1/2) – NV1 Cleared

Location: Brisbane CBD, QLD
Contract: 12 Months
Rate: $45-48 per hour inclusive of super
Security Clearance: Active NV1 Required
Hours: 37.5 hours per week

About the Opportunity

We are looking for an experienced Desktop Support Engineer / End User Support Technician to join a large enterprise technology environment in Brisbane on a 12-month contract.

This is a hands-on, onsite support role where you'll be responsible for delivering Level 1/2 technical support, troubleshooting end-user issues and maintaining workplace IT systems.

You'll be a key point of contact for onsite IT support, so we're looking for someone who is technically confident, proactive and comfortable working independently with minimal supervision.

Key Responsibilities

• Provide Level 1/2 desktop and end-user support across Windows environments.

• Troubleshoot hardware, software, network connectivity and peripheral issues.

• Install, configure and maintain desktops, laptops, mobile devices and IT equipment.

• Manage incidents and service requests through ITSM ticketing systems.

• Support user onboarding, workstation setup and IT equipment deployments.

• Assist with basic networking, LAN connectivity and video conferencing equipment.

• Perform routine maintenance, system upgrades and software installations.

• Maintain IT asset records, technical documentation and support procedures.

• Collaborate with internal IT teams to resolve complex technical issues.

• Provide occasional support to other sites when required.

About You

• Active NV1 Security Clearance – Mandatory.

• Australian Citizenship – Mandatory.

• Ability to meet applicable ITAR requirements.

• Minimum 2 years' experience in desktop support, IT support or a similar technical role, with broader IT experience highly regarded.

• Strong troubleshooting experience with Windows 10/11, laptops, desktops and peripherals.

• Experience using ServiceNow or similar ticketing systems.

• Good understanding of networking fundamentals, including LAN and Ethernet.

• Excellent communication, customer service and problem-solving skills.

• Ability to manage your own workload and work autonomously.

• Current driver's licence and access to your own vehicle.

• Willingness to travel to other sites when required.

What's on Offer?

• 12-month contract opportunity.

• $45-48 per hour inclusive of superannuation.

• Brisbane CBD location.

• Opportunity to work within a large, established enterprise IT environment.

• Hands-on role with exposure to a broad range of end-user technologies.

• Mileage reimbursement for approved work-related travel.

Interested?

If you're an experienced Desktop Support Engineer with an active NV1 clearance and are looking for your next contract opportunity in Brisbane, we'd love to hear from you.

Apply now or get in touch for a confidential discussion.

Please note: Australian Citizenship, active NV1 security clearance and compliance with applicable security requirements are essential for this position. Pre-employment checks will apply.