Account Manager - B2B Lead Generation

Skale Media is a growing Australian B2B lead generation agency helping businesses generate qualified sales opportunities through outbound cold calling, LinkedIn outreach and other lead generation strategies.

We work with a diverse range of businesses across Australia, helping them build consistent sales pipelines and achieve sustainable growth.

We're looking for a proactive, organised and personable Account Manager to manage our client relationships and oversee the successful day-to-day delivery of our outbound lead generation campaigns.

As an Account Manager, you'll be the primary point of contact for a portfolio of clients, ensuring their campaigns run smoothly and deliver the best possible results.

You'll work closely with our outbound callers and team leaders to monitor campaign performance, identify opportunities for improvement and implement client feedback.

This is a relationship-focused role that requires excellent communication, organisation and problem-solving skills.

Previous marketing or lead generation experience is desirable but not essential. Our CEO will provide training, guidance and ongoing support to help you develop the skills required.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients.

• Conduct fortnightly client meetings to review campaign performance, discuss feedback and agree on next steps.

• Build strong relationships with business owners and key decision-makers.

• Manage client expectations and ensure a positive customer experience.

• Proactively address client questions, concerns and requests.

Campaign Management

• Oversee the day-to-day running of multiple outbound lead generation campaigns.

• Work closely with callers and outbound team leaders to ensure campaigns are running effectively.

• Monitor key campaign metrics, including calls made, conversations, qualified appointments and attendance rates.

• Identify underperforming campaigns and work with the team to implement improvements.

• Coordinate adjustments to calling scripts, targeting, qualification criteria and campaign strategies.

• Ensure client feedback is communicated clearly and actioned by the relevant team members.

Internal Coordination & Reporting

• Collaborate with outbound team leaders to maintain campaign quality and consistency.

• Prepare and review campaign performance updates for clients.

• Maintain accurate client records, meeting notes and action items.

• Ensure agreed campaign changes are implemented in a timely manner.

• Escalate significant campaign challenges to the CEO when required.

About You

We're looking for someone who enjoys working with people, takes ownership of their responsibilities and can confidently manage multiple priorities.

Essential Requirements

• Previous experience in customer service, account management or another client-facing role.

• Excellent verbal and written English communication skills.

• Strong organisational skills and attention to detail.

• Confidence communicating with clients professionally.

• Ability to manage multiple clients, tasks and deadlines.

• A proactive approach to problem-solving.

• Comfortable working remotely and collaborating with a team.

Highly Regarded but Not Essential

• Experience dealing directly with business owners or senior decision-makers.

• Previous account management or client success experience.

• Understanding of digital marketing, B2B sales or lead generation.

• Experience working with CRMs or campaign management platforms.

• Experience coordinating remote teams.

What We Offer

• A fully remote working opportunity.

• Training and ongoing mentoring directly from the CEO.

• The opportunity to develop valuable skills in B2B marketing, sales and lead generation.

• A supportive and collaborative team environment.

• Exposure to a wide variety of businesses and industries.

• Opportunities for professional growth as Skale Media continues to expand.

R22,000–R28,000 per month

Shift time will commence at 3.30am as we are an Australian Company