Your Team

You will join the User Experience Design team, reporting directly to the UX Manager. Working alongside peers across Product Management, Technology, Design and Data, you will help shape our Direct Customer Digital Channels and support the broader CFS business, its customers and stakeholders as we transform and grow our digital experiences.

Your Responsibilities

• Create polished, accessible and consistent digital experiences by applying strong UI design principles across CFS digital touchpoints.

• Contribute to the ongoing development of the CFS design system, identifying opportunities to improve components, consistency and design efficiency.

• Use data, research and customer feedback to inform design decisions and continuously improve digital experiences.

• Develop information architecture, user flows, detailed wireframes and interactive prototypes that communicate clear and seamless customer journeys.

• Plan and conduct usability testing, interpret findings and translate insights into practical design improvements.

• Iterate designs based on stakeholder feedback, research findings and usability testing outcomes.

• Collaborate with product managers, developers, designers and other stakeholders to support the effective delivery of design solutions.

• Use AI tools to support design workflows, research synthesis, prototyping and handover while exploring emerging capabilities and sharing learnings with the team.

• Communicate design decisions, rationale and customer value clearly to stakeholders.

• Share knowledge and constructive feedback with other designers and contribute to improving design practices and processes across CFS.

Your Capabilities and Experience

• At least three years of experience in digital product design, ideally across mobile applications, public websites and authenticated customer experiences, as demonstrated through a strong portfolio.

• Strong knowledge of UI design principles, including colour, typography, layout, hierarchy, spacing, accessibility, responsive design and imagery.

• Proficiency in Figma and experience working with design systems using modern tools and techniques.

• Strong working knowledge of user-centred design principles and the ability to apply them throughout the design process.

• Ability to translate complex problems into clear, simple and effective digital solutions.

• Experience using AI tools to support design workflows, research synthesis and prototyping, with a curiosity for exploring new capabilities.

• Strong communication, presentation and collaboration skills, with the ability to clearly explain design decisions and rationale.

• A customer-first mindset, strong attention to detail and ownership of the quality of your work.

• Resourcefulness and confidence working independently, using critical thinking to navigate ambiguity and solve design problems.

• A degree in Product Design, UX/UI Design, Human-Computer Interaction or a related field, or demonstrable equivalent experience.

Desirable

• Experience within financial services, ideally wealth management and/or superannuation, including adviser-focused experiences and interfaces.

• Experience creating animations, micro-interactions and dynamic visual effects to enhance digital experiences.

• Experience working with agile development processes.