CHSP Care Partner / Case Coordinator (Experienced)

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Support at Home and 5 days per week for CHSP. 

Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.

About the Role:

As a Care Partner (Case Manager/ Coordinator), you will ensure personalised home care services meet client needs and align with ECHO’s strategic goals. You will provide guidance, advocacy, and coordinate services for clients under the Commonwealth Home Support Programme (CHSP), requiring strong organisational skills and a collaborative approach. 

This role suits someone with at least 6 month's experience in CHSP care coordination who values building relationships with clients and their families. 

Key Responsibilities: 

• Case manage Echo's client care services, including in-home and community activities, ensuring seamless coordination and support.  
• Oversee care planning, client clinical care, case management, front-line support, and continuous improvement. 
• Ensure home care services are delivered in line with client requirements under the funding streams. 
• Monitor client progress, address concerns, and adjust care plans to optimize satisfaction and outcomes. 
• Maintain accurate records of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards. 
• Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance. 
• Contribute to continuous improvement and innovation to keep Echo's services competitive and aligned with strategic objectives. 

Hours: Monday to Friday, 8:00 am to 4:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster. 

Qualifications: 

• Certificate III or IV in Individual Support Work or Aged Care or Enrolled nurse with case management experience. 

Experience: 

• More than 6 months' experience in CHSP care coordination is essential.
• A sound understanding of the Commonwealth Home Support Programme (CHSP) and coordinating services that support older people to remain independent at home . 
• Demonstrated ability to work well under pressure, meet tight timeframes and manage complaints in a respectful and timely manner. 
• Knowledge and demonstrated experience in client assessment, care planning, and risk identification for complex, high-needs clients. 
• Significant experience in home care and/or residential aged care. 
• Demonstrated ability to work independently and prioritise tasks for effective and efficient service delivery. 

Competencies: 

Essential:

• Above average verbal and written communication skills. 
• Fluent and clearly spoken English communication skills. 
• Above average organisational skills, with the ability to manage multiple tasks, prioritise workload, and maintain organised records. 
• Above average attention to detail. 
• Superior client/customer service skills.
• Above average skills in Microsoft Office suite applications including Word and Excel. 
• Average financial and numerical literacy and experiencing in managing budgets. 

Desirable: 

• Understanding of CRM software, especially the ECASE system, is highly regarded. 
• Experience in Dementia and / or Palliative care. 
• Knowledge of Aged Care Quality and Safety Standards. 
• Familiarity with legislation and regulations related to aged care. 

Benefits: 

• Salary sacrifice options to optimize take-home pay (up to $18,500) 
• Free parking facilities. 
• Opportunities for professional growth and development. 

For your application to progress, kindly address the above criteria. 

Make a difference with your case management skills – apply now and join our caring team!