EL1 Assistant Director, Service Delivery - Geelong

EL1 Assistant Director, Service Delivery with a Major Federal Government Agency in Geelong

Reasons to Apply – At a Glance
Australian Citizenship is required.

• An opportunity to lead a specialist team supporting participant safeguarding and risk response.
• Contribute to meaningful service delivery outcomes within a major Federal Government agency.
• Join a growing Federal Government agency with a strong focus on operational excellence and career development.
• Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.

Your New Company
This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency’s response to participant risk and delivering consistent, participant-centred outcomes.
Your New Role
You will be responsible for:

• Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests.
• Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases.
• Build strong relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required.
• Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making.
• Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures, governance frameworks and overall organisational capability.

What You Will Need to Succeed
The successful applicant will demonstrate:

• Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation.
• Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes.
• Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels.
• Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments.
• Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.

The Logistics

Contract initially through to December 31st, 2027

Hybrid working arrangement.

Daily rate of $602.55 per day + super.

Opportunities in Geelong, Wollongong, Robina, Parramatta and Adelaide.

Australian Citizenship is required.

What You’ll Get in Return

• An opportunity to progress your career with a large Federal Government agency.
• Work-from-home flexibility.
• A positive and open working culture.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.

What You Need to Do Now
If this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to noah.keeley@hays.com.au. Please include a short summary outlining your suitability for the role.
Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period.
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