District Sales Manager

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability. 

Sales & Customer Solutions Specialist – NSW 

Are you a high-energy, motivated professional who is ready to make an impact in the NSW market and help drive our business forward! 

This is not your traditional sales role. It is a hands-on, customer-facing opportunity for someone who enjoys building trusted relationships, understanding products, finding practical solutions to customer needs and is always on the hunt for new opportunities.

Join a global leader in pool equipment as the face of Hayward Pool Products across New South Wales. You will spend time in the market visiting customers, strengthening relationships, providing product guidance and coordinating support to achieve positive customer outcomes. We have great relationships in place, an incredible & supportive team behind us, and plenty of opportunity for someone ready to get out there, build momentum and deliver results.

Reporting to the National Sales Manager, you will work closely with Sales, Customer Care, Technical Services, Marketing, Warehouse and Operations. The role supports customer satisfaction, retention and sustainable business growth through strong service, practical problem-solving and consistent follow-through. 

Key responsibilities include:

As the face of Hayward in NSW, you will: 

•  Build, nurture and strengthen relationships through an established portfolio of key accounts across NSW. 

•  Seek out new business opportunities for customer and product growth

•  Plan and conduct regular customer visits, remaining visible, accessible and responsive in the market. 

•  Listen to customer needs, understand the issue or opportunity and recommend suitable Hayward product solutions. 

•  Provide hands-on after-sales support by following up concerns, coordinating internal expertise and helping customers reach a satisfactory outcome. 

•  Support customers with product information, product selection, programs, promotions and practical guidance. 

•  Deliver one-on-one and group product demonstrations and customer training, with support from technical specialists where required. 

•  Maintain accurate customer records, visit notes, follow-up actions and opportunities in the CRM system. 

•  Represent Hayward professionally at customer meetings, trade events, dealer presentations and industry activities. 

•  Manage the NSW territory autonomously while remaining closely connected with the National Sales Manager and the broader Hayward team. 

This role combines relationship management, technical learning, problem-solving, and plenty of time connecting with customers.

About you

You may come from sales, account management, customer solutions, technical support, trade-facing customer service or the pool industry. More importantly, you are practical, approachable and motivated by helping customers find the right outcome. 

To succeed in this role, you will possess the following skills and personal qualities:

• Demonstrated experience building strong customer relationships in a field-based, account management, customer service or solutions-focused role.
• Strong ability to achieve KPIs, budgets, and sales targets
• Strong problem-solving skills and the ability to coordinate people and information to move customer issues forward. 
• Excellent verbal and written communication skills, with a professional and down-to-earth approach.
• Self-motivation, sound judgement and the ability to plan and manage your time autonomously.
• Strong organisational skills, reliable follow-through and attention to detail. 
• Comfort using CRM systems and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint. 
• A current Australian Driver Licence and willingness to travel regularly throughout NSW.

A background in the pool industry, trade sales, or technical products will be highly regarded but is not essential. Your role will predominately be autonomous with the focus on results in your region.

Enjoy the flexibility of working remotely. This role is fully remote, as we do not currently have a physical office in NSW

Why Join Hayward?

• Work with a global brand and market-leading product range
• Strong, supportive team environment
• Autonomy, trust, and the opportunity to truly own your region
• Competitive salary, vehicle allowance, tools of trade + bonuses
• Ongoing training and professional development

About Hayward

We are a company with a long history of valuing its staff, customers and suppliers highly, with a positive satisfying work environment. Hayward Pool Products Australia provides a long-term career opportunity and being part of a highly successful range of industry recognised pool equipment. Full on the job training will be provided.

If you’re a passionate sales professional who enjoys working with customers, solving problems, and driving growth, we’d love to hear from you.

Pay Range: