Administration Officer
Your new company
Join acommunity-focused organisation that delivers a wide range of essential servicesto residents and stakeholders. This is an opportunity to become part of acollaborative team environment where customer service, responsiveness, andcommunity engagement are at the heart of what they do.
Your new role
An experiencedAdministration Officer is required to provide part-time support (3-4 days perweek) within a busy operational team.
This is a variedrole where you'll act as a key point of contact for customer enquiries,coordinate service requests, and support the delivery of timely outcomes forboth internal and external stakeholders. You'll work closely with variousdepartments to ensure requests are directed appropriately and resolvedefficiently.
Keyresponsibilities include:
Managing and coordinating customer requests and service enquiries Liaising with internal stakeholders to ensure timely responses Communicating with residents and customers, including handling sensitive and complex enquiries Preparing correspondence, letters, and other documentation Processing purchase orders and maintaining accurate records Assisting with website content updates and information management Providing general administrative support across the broader teamWhat you'll need to succeed Previous experience in administration, customer service, or coordination roles Strong customer service skills and experience managing a high volume of enquiries Excellent written and verbal communication skills Confidence dealing with challenging conversations in a professional and empathetic manner Highly organised with strong attention to detail Ability to manage multiple priorities and meet deadlines Strong Microsoft Office skills Experience within local government or a similar service-focused environment will be highly regardedWhat you'll get in return Part-time opportunity with flexibility across 3-4 days per week Supportive and collaborative team culture A varied role with a strong mix of customer service and administrative responsibilities Opportunity to make a meaningful impact within the local community Immediate start available Potential for ongoing employment for the right candidateWhat you need to do nowIf you'reinterested in this role, click 'Apply Now' to submit your resume or contactKatie Croft at Hays for a confidential discussion.
Applications willbe reviewed as received, so early applications are encouraged.
#3027438
