Adobe Digital Marketing Associate - Customer Advisory

Company Description

For more than 20 years, KordaMentha has supported businesses through some of their most complex matters and opportunities. Founder owned and led; we are an advisory firm that helps corporations, financiers, lawyers, private investors and government clients to grow, protect and recover value.

That’s what we do, but it’s how we do this that makes us who we are.

Proudly independent, strategically local, and with a bias for action to get things done, we focus on doing what is right by our clients, our people, and the wider community. Our track record shows that we help navigate the best path forward in challenging times, and do so across cities, regions and territories.

In the most stressful or demanding environments, we continue to drive change where it really counts.

Job Description

Please note this role is a 6 month contract and will be based in our client's Melbourne CBD office.

Customer Advisory team, on behalf of a client in the financial services sector, is seeking an Associate to become part of a digital customer engagement and retention squad. Along with nurturing our relationship with the client, the Adobe Digital Marketing Associate is responsible for the continual improvement of customer engagement and retention marketing campaigns with the aim of increasing customer engagement, retention, and brand loyalty.

You will support our client in the development of the customer loyalty strategy to support key strategic initiatives and business targets using Adobe Campaign, Target, and Audience Manager. 

Responsibilities: 

• With the help of the Adobe Digital Marketing Lead, you will support in the development and the application of an optimisation framework to continually test and learn across engagement and retention campaigns in order to accelerate customer engagement and conversion across channels.
• Collaborate with the business as well as external partners to ensure effective data integration and knowledge sharing across platforms and channels.
• Complete ongoing review and optimisation of all retention campaign initiatives and activities.
• Advise and assist the customer loyalty campaign team in developing campaign tests.
• Review and interpret research to support optimisation activity.
• Facilitate regular discussion and engagement across teams to share and gain insights.
• Report on optimisation framework and activity on a periodic basis.
• Track KPIs, enable development plans and provide coaching, support and direction to the team.

Qualifications

• Relevant bachelor’s degree, specialising in Marketing or Digital Marketing.
• 3 - 5 years’ experience in digital marketing or a similar role. 
• Demonstrated experience in a similar optimisation, campaign or content focused role.
• Proficiency using  Adobe Experience Cloud, including Campaign, Target and Audience Manager and Analytics with Journey Optimiser and Real Time CDP & CJA preferred.
• Experience using eDM platforms, customer databases and data driven campaigns.
• Demonstrated ability to build relationships, influence stakeholders, and deliver outcomes in a fast paced consulting or professional services setting.
• A collaborative and flexible approach towards working with clients and solving challenges.
• Proven ability to execute creative, cross channel marketing campaigns across web, email and offline channels.
• Working knowledge of HTML, CSS, transactional websites and secure digital environments.
• Experience within financial services or banking is highly desirable.

Additional Information

 To apply, please submit your CV and a copy of your portfolio. 

Join KordaMentha — Build your future, shape ours

We don’t just hire talent; we invest in it - with support that accelerates your success in every way

Why join us?

• Professional development: Expert mentorship, tailored training via KordaMentha Business School, study support, and our Accelerate program for Analysts to Associate Directors — build your brand, expand your network, and gain strategic insights from senior leaders
• Flexibility: We champion work/life integration with options that fit your lifestyle.
• Career growth: Merit-based promotions, secondments, and opportunities to work alongside senior leaders on impactful projects.
• Leave that works for you: Buy extra leave and access volunteer, generous parental leave and career break options.
• Culture & connection: Social events, cultural celebrations, and our bi-ennial black-tie ball.
• Family support: Flexible parental leave, return-to-work support.
• Health & wellbeing: Inclusive wellness initiatives and confidential and industry leading EAP for you and your family.

This isn’t just a job - it’s a place where your ambitions are nurtured, your wellbeing is valued, and your contributions celebrated. Ready to shape your future with us?

We believe recruitment should be personal, which is why every CV at KordaMentha is reviewed by a person, not AI.

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