Implementation & Training Representative

Description

A hotel or holiday park signs with RMS, and a few weeks later their whole team needs to feel confident running it. That's you: getting new customers live and teaching them to use RMS well, at a modern SaaS company where you can work flexibly, keep learning and grow.

The opportunity
RMS is growing across APAC, and more properties are coming on board. You'll guide them through onboarding and training, so they can run RMS independently, and pass what you learn back to Product.

Why you'll enjoy this role
Real impact. You see customers go from unsure to confident.
Variety. Every customer, property and team is different, and so is every session.
Always learning. You'll stay close to new features and build deep product expertise.

What you'll take on

• Deliver training for new and existing customers, on site and remotely.
• Tailor each session to the customer's team and their technical confidence.
• Support customers through onboarding, answering questions and fixing problems early.
• Track training progress and report on customer readiness.
• Share customer feedback with Product and keep training materials current.
  
  

The team you'll join
You'll work with the Customer Training team, and with Product and Development to stay across new features.
What you'll bring

You'll likely have:

• Experience in a customer-facing role such as support, account management, onboarding or training.
• Clear communication, and the knack of explaining technical topics to people at any level.
• Patience and adaptability, adjusting your pace and content to each audience.
• A problem-solving approach, and a genuine interest in helping customers succeed.

Experience with RMS or another property management system would be useful, but it isn't essential.
And if you don't tick every box, apply anyway. A job description is a wish list, not a checklist.

How we work
Every RMS role sits within one of our work modes: a flexible, trust-based, outcomes-focused framework with meaningful flexibility and remote working.

We're async-first, using tools like Slack to stay connected across locations and time zones. We also expect everyone to build AI fluency relevant to their role and use it thoughtfully to work better.

Life at RMS
RMS is a global hospitality technology company helping operators run better businesses and create better experiences for their guests.

We're ambitious about where the product and business are going, and the way we work continues to evolve alongside them.

A few things worth knowing:

• We value ownership. You'll have room to make decisions, and we expect people to take responsibility for moving things forward.
• Not everything comes with a playbook. We're continuing to improve our products, processes and ways of working. You'll sometimes need to create clarity rather than wait for it.
• We stay curious. Whether it's AI, new technology or simply a better way of solving an old problem, we want people who are willing to experiment, learn and share what works.
• We're global. You'll work with people, customers and partners across multiple regions, so thoughtful communication and collaboration matter.
• We care about outcomes. Ideas are valuable, but turning them into something that improves the experience for our customers, our teams or our business is what really counts.

And you can be yourself here. We're an equal opportunities employer, made up of people with different backgrounds, experiences, personalities and perspectives. That mix makes better ideas and better products for customers all over the world, and it means there isn't one type of person who fits at RMS.

Our values are simple: Committed to customer. Honest words, trusted actions. Push boundaries, stay curious. Own it, make it happen.

What's in it for you
Alongside meaningful ownership, flexible ways of working and the opportunity to contribute to a global SaaS business, everyone at RMS has access to benefits designed to support their development and wellbeing.

Our global benefits include:

• Learning platform with thousands of tailored learning pathways to support your own development plan.
• Employee Assistance Program: free, confidential support for you and your family, whenever you need it.
• Rise, our annual kick-off event that brings the whole of RMS together to connect, celebrate and set up the year ahead.
• Years of Service awards, social events and RMS swag, because the moments between the work matter too.

In Australia, you'll also get:

• Up to 25 days annual leave, including up to 5 extra paid days gifted by RMS over the Christmas/New Year shutdown, matched day for day with your own leave.
• Access to novated leasing, a tax-effective way to package a vehicle of your choice.
• Melbourne office vibes: table tennis, a well stocked kitchen, Toasty Tuesdays (who doesn't love a toastie?), monthly themed lunches and regular team social events.