Service Manager

Great opportunity for an experienced service manager

Your New Company
Our client is a well-established and highly respected HVAC contractor that has been servicing the Sydney commercial market for more than 25 years. Operating across a diverse portfolio of commercial buildings, retail centres, education facilities, industrial sites and specialised facilities, the business has built its reputation on technical expertise, long-term client relationships and reliable service delivery.
As a family-owned organisation, the business offers a genuine opportunity to become a key part of the leadership team, working closely alongside the Director to help drive operational excellence, business growth and customer satisfaction.
Your new role
An exciting opportunity exists for an experienced Service / Operations Manager to lead the day-to-day service operations of the business. This position is ideally suited to someone with a strong technical HVAC background who has progressed into leadership and enjoys balancing technical problem-solving, people management and commercial decision-making. Reporting directly to the Director, you will oversee service delivery across Sydney, ensuring maintenance, reactive works, projects and client commitments are delivered safely, efficiently and to a high standard. You will play a key role in shaping the future direction of the business, supporting strategic growth while maintaining the family-oriented culture that has contributed to the company's long-term success.
Key Responsibilities

• Lead and manage the day-to-day operations of the HVAC service division.
• Work closely with the Director on business strategy, operational planning and continuous improvement initiatives.
• Manage service technicians, supervisors, coordinators and subcontractors.
• Ensure preventative maintenance, breakdown response and minor project works are delivered on time and within budget.
• Provide technical support and guidance on HVAC systems, fault-finding and complex service issues.
• Monitor workforce utilisation, scheduling and resource allocation.
• Maintain strong relationships with commercial clients and key stakeholders.
• Review service performance, KPIs and operational reporting.
• Assist in preparing quotations, tenders and maintenance proposals.
• Drive a strong safety culture and ensure compliance with all relevant legislation and company procedures.
• Identify opportunities for business growth, contract retention and service improvements.
• Oversee service quality, customer satisfaction and technician performance.
• Support recruitment, training and development of operational staff.

What You'll Need to Succeed

• Trade or technical qualification in HVAC, Mechanical Services, Refrigeration or a related discipline.
• Proven experience within the commercial HVAC industry.
• Previous experience in a Service Manager, Operations Manager, State Manager or Senior Service Supervisor position.
• Strong technical understanding of HVAC systems, plant equipment and building services.
• Demonstrated leadership experience managing field-based service teams.
• Commercial awareness with strong budgeting and operational management capabilities.
• Experience managing maintenance contracts and service delivery programmes.
• Excellent client-facing communication and relationship management skills.
• Strong problem-solving and decision-making abilities.

What You'll Get in Return

• Senior leadership position with genuine influence across the business.
• Opportunity to help shape the future direction and growth of an established company.
• Supportive family-business culture where your contribution is recognised.
• Long-term career opportunity with stability and autonomy.
• Competitive salary package, vehicle allowance and performance incentives.
• Diverse portfolio of commercial HVAC projects and service contracts across Sydney.

Your Next Steps

If you are interested in this role, or looking for something similar, feel free to call myself for a confidential chat on 02 8226 9656 or email Jordan.Chambers@hays.com.au#3022524