BizTX Manager

Key Responsibilities

• Serve as the primary IT contact and trusted technology partner for the Australian team
• Understand Australian business priorities and translate them into clear technology requirements, solution options, and delivery prioritiesIdentify opportunities to improve efficiency, productivity, compliance, and customer experience through technology
• Build strong relationships with Australian business stakeholders and senior leadership, global BizTX teams, and regional transformation partners to align local needs with global priorities
• Communicate clearly and confidently with senior leaders, translating technical concepts into practical business implications, risks, and decisions.

• Own day-to-day IT operations
• Ensure availability and performance of business applications, and end-user services
• Manage incidents, escalations, root-cause analysis, and service improvements
• Coordinate with global BizTX teams, vendors, outsourced support teams, and the APAC Transformation Director to ensure local service needs and priorities are effectively managed.

• Personally perform business analysis and requirement gathering, ensuring Australia’s technology needs are clearly captured, challenged, prioritised, and communicated
• Design and implement local technology solutions
• Support business Applications, reporting, integrations, data analytics, and other business systems
• Develop prototypes, dashboards, reports, and automation solutions where required
• Troubleshoot complex business and system issues directly.

• Lead end-to-end delivery of local IT and digital transformation projects, coordinating with the APAC Transformation Director where regional alignment, governance, or delivery support is required
• Define scope, budget, timeline, risks and success measures
• Drive project execution and benefit realisation
• Coordinate business testing, training, and change management activities.

• Develop and manage annual local IT budget
• Evaluate and negotiate with technology vendors
• Ensure cost-effective procurement and utilization of IT resources
• Monitor project and operational spending.

• Ensure compliance with corporate IT policies and security standards
• Manage technology risks and business continuity planning
• Support audits and regulatory requirements.

• Lead and manage the local IT team and external partners, setting clear priorities, expectations, and ways of working
• Coach, support, and develop team members to build technical capability, business partnering skills, and accountability
• Provide day-to-day leadership, performance guidance, and prioritisation support to ensure the team delivers reliable service and business-focused outcomes
• Foster a culture of accountability, collaboration, innovation, and continuous improvement across the local IT function
• Lead by example and remain actively involved in detailed execution when required.

Skills, Knowledge and Expertise

• Strong communication, stakeholder management, relationship-building, and people leadership skills
• Demonstrated experience leading, coaching, and developing an IT or technology team, including managing priorities, performance, and service delivery outcomes
• Bachelor’s degree in computer engineering, Computer science, or related fields
• 8–12+ years of IT experience
• Strong background in ERP, Data & Analytics including PowerBI, System Integration, and Project Management
• Strong technical skills in System Integrations, Database Management, Data Warehouse and Data Analytics, mainly Microsoft SQL
• Capable of operating at both strategic and operational levels, with a willingness to work on detailed tasks when required
• Ability to engage directly with users to diagnose detailed business issues, gather requirements, and shape practical technology solutions
• Willingness to occasionally work outside standard Australian business hours where required to support regional and global collaboration

• Experience working in a multi-country, regional, or global technology environment
• Exposure to SAP or major ERP transformation programs
• Experience with Power Platform, automation, or low-code tools
• Experience supporting business change management, adoption, and training for technology solutions

Benefits

• Additional 1% Superannuation
• Flexible / Hybrid working options
• Birthday Day Leave
• Discounted Twinings Co products
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.