Customer Contact Consultant Mercedes-Benz Brisbane

Customer Contact Consultant | Mercedes-Benz Brisbane

Mercedes-Benz Brisbane is seeking a professional and customer-focused individual to join our team in a varied role combining front of house reception and customer contact.

From welcoming customers into our dealership to assisting them over the phone, you will help deliver a seamless, personalised Mercedes-Benz experience.

Key Responsibilities

• Welcome customers, understand their needs and connect them with the appropriate team.
• Manage a busy switchboard and inbound and outbound customer calls.
• Coordinate service appointments, respond to enquiries and complete customer follow-ups.
• Liaise with internal departments to ensure timely communication and resolution of customer concerns.
• Maintain accurate customer records across dealership systems.
• Keep reception and customer lounge areas tidy, welcoming and professionally presented.
• Assist with administrative tasks and provide coverage across reception and customer contact functions.

About You

• A genuine passion for customer service and creating positive first impressions.
• Professional presentation, excellent communication skills and a confident telephone manner.
• Strong organisational skills and the ability to manage competing priorities calmly.
• High attention to detail and confidence using multiple computer systems.
  A proactive, adaptable approach and the ability to work independently and within a team.
• Previous experience in reception, customer service, a contact centre, hospitality or retail is highly regarded.

What’s on Offer

• Competitive remuneration.
• Comprehensive training and ongoing development.
• A supportive and collaborative team environment.
• The opportunity to build your career with a prestigious automotive brand.

About LSH Auto Australia:
LSH Auto Australia is the leading authorised Mercedes-Benz retail group in Australia and the exclusive sole retailer for smart automobiles. The Group operates in the capital cities of Sydney, Melbourne, and Brisbane. We are part of the world’s largest Mercedes-Benz passenger vehicle dealer group with more than 340 premium retail outlets across over 120 cities worldwide.

Successful applicants will be contacted by our Hr team within the next 2-3 days.