Senior Account Manager - Aven Hospitality

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Account Manager – Australia

Role Overview

Aven Hospitality is seeking an experienced Account Manager to manage and grow a portfolio of strategic hotel customers across Australia. This role owns the commercial relationship with assigned customers, with a strong focus on retention, revenue growth and expanding Aven's share of wallet. The Account Manager will build trusted relationships with senior customer stakeholders, understand their business priorities and connect those priorities with Aven's solutions and capabilities.

The successful candidate will combine strong hospitality industry knowledge, commercial acumen and relationship management skills, and will work closely with teams across Aven to deliver long-term value for our customers.

Role and Responsibilities

• Own the commercial relationship for an assigned portfolio of strategic hotel customers, with accountability for retention, renewals and revenue growth.
• Develop and execute strategic account plans aligned with customer priorities, identifying opportunities, risks and actions required to grow the relationship.
• Build strong relationships with key customer stakeholders, including senior executives and decision-makers, positioning Aven as a trusted and innovative hospitality technology partner.
• Identify and develop opportunities to expand Aven's share of wallet by introducing relevant solutions that support customers' business and commercial objectives.
• Lead renewal and commercial discussions, including contract negotiations, while protecting recurring revenue and ensuring sustainable commercial outcomes.
• Conduct strategic customer meetings and business reviews, using performance insights and market knowledge to demonstrate value and identify future opportunities.
• Maintain an accurate view of account health, renewals, opportunities, pipeline and revenue forecasts in Salesforce.
• Understand developments across the ANZ hospitality market, including customer priorities, competitive activity, industry trends and emerging opportunities.
• Partner closely with Sales where appropriate, while maintaining clear ownership of the long-term commercial relationship with existing customers.
• Work cross-functionally with Product, Support, Delivery, Marketing and other Aven teams to ensure customer priorities are understood and effectively managed.
• Act as the voice of the customer internally, ensuring key opportunities, risks and customer needs are clearly communicated to the appropriate teams.
• Provide leadership with clear visibility into customer developments, commercial opportunities, renewal risks and agreed actions.
• Contribute to regional Account Management initiatives and share best practices across the APAC team.

Qualifications and Experience

• Minimum 5 years of relevant account management, commercial or sales experience, ideally within hospitality technology, travel technology or enterprise software.
• Strong understanding of the hospitality industry, with knowledge of hotel technology, distribution, revenue management and/or related commercial solutions.
• Demonstrated experience managing strategic or enterprise customer relationships and developing relationships with senior decision-makers.
• Strong commercial acumen with the ability to understand customer business objectives and identify opportunities to create value and grow the partnership.
• Confident and credible communicator with strong presentation, negotiation, written and verbal communication skills.
• Highly organised, resourceful and comfortable managing multiple strategic customer priorities simultaneously.
• Experience working with Salesforce or another CRM platform preferred.
• Bachelor's degree or equivalent relevant professional experience.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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