Service Delivery Specialist

• Improve service reliability across enterprise applications
• Shape practical service management and operational improvements
• Melbourne

About the Role

In this role, you will work with internal teams and external partners to maintain service performance, stability and continuity. The role connects engineering, delivery and operational teams through consistent ITIL and SIAM practices. You will coordinate service management activities, guide operational teams and identify improvements across application portfolios. Your work will strengthen governance, reduce service risks and support dependable customer outcomes.

This role is paying between $115-130,000 inclusive of 12% super. 

What You'll Do

• Coordinate incident, problem, change and release activities across enterprise applications.
• Investigate production issues, identify root causes and coordinate sustainable corrective actions.
• Monitor service health, application performance, availability and service level compliance using ServiceNow.
• Assess proposed changes, operational risks and implementation plans through Change Advisory Board processes.
• Maintain accurate application inventories, configuration items, service records and operational documentation.
• Partner with engineering teams, service providers and business stakeholders to improve service quality and reliability.

What You'll Bring

• At least two years’ experience in software development, service delivery or application support.
• Practical knowledge of ITIL and IT service management processes across operational environments.
• Experience using ServiceNow for service management, data analysis or operational reporting.
• An Information Technology degree, with ITIL version 3 or 4 certification viewed favourably.
• Experience improving processes, communicating change and supporting IT RUN operating models.
• Familiarity with technologies such as Azure, CI/CD pipelines, Python, React, REST APIs or identity platforms.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.