OOHC Therapeutic Support Contact Worker

Creating Links is looking for OOHC Therapeutic Support Contact Workers to join our team on a casual basis. In this hands-on role, you will facilitate and supervise family contact visits, helping children and young people maintain connections with their birth families in a safe and supportive environment. Working closely with caseworkers, carers and families, you will play an important role in supporting positive family interactions and the wellbeing of children and young people.

About Creating Links

Creating Links is a leading multicultural not-for-profit community service provider dedicated to delivering high-quality services across South-West Sydney and the Greater Sydney region. With a proud history spanning more than 50 years, we understand the importance of culture, diversity and community.

Today, our services include Disability Services, Foster Care, Child and Family Services, and Financial Wellbeing. We are committed to delivering holistic, person-centred support, with a strong focus on quality, inclusion and service excellence.

Why You'll Love Working With Us

• 💙 Meaningful Work – Make a positive difference in the lives of children, young people and families.
• 🌏 Inclusive Culture – Be part of a supportive team that values diversity, respect and collaboration.
• 💰 Salary Packaging – Access eligible not-for-profit salary packaging benefits of up to $15,900 per year, plus up to $2,650 for meals and entertainment.
• 📚 Professional Development – Access internal and external training opportunities to develop your skills.
• 🌿 Wellbeing Support – Access our Employee Assistance Program for you and your family.
• 🛍️ Employee Rewards – Enjoy shopping discounts across 500+ retailers and access to novated leasing benefits.

About the Role

This role requires flexibility to work Monday to Saturday, between 7:00am and 6:00pm, including weekends and school holiday periods.

To be considered, applicants must:

• Be available Fridays and Saturdays between 8:00am and 6:00pm.
• Have a minimum of 20 hours' availability per week within Monday to Saturday, 7:00am – 6:00pm.

What You'll Be Doing

• Arrange, facilitate and supervise family contact visits between children and young people and their birth families.
• Provide transport support to children, young people and carers for appointments and family contact visits.
• Help facilitate carer support groups and activities for children and young people.
• Maintain accurate case notes, observations and records in accordance with service, legislative, and Office of the Children’s Guardian (OCG) requirements, including the electronic casework system.
• Identify, document and escalate any child safety or wellbeing concerns in line with child protection procedures.
• Work collaboratively with caseworkers, carers and the broader OOHC team to support positive outcomes for children and families.

About You

We are looking for someone who is compassionate, dependable and confident working with children, young people and families from diverse backgrounds.

To be successful in this role, you will have:

• A minimum Certificate III qualification in a welfare-related field, or equivalent relevant work experience.
• Experience or understanding of working with children and families with complex needs.
• An understanding of child protection principles and child development.
• Strong interpersonal, verbal and written communication skills.
• The ability to respond sensitively to challenging situations while maintaining professional boundaries.
• Good organisational skills, attention to detail and the ability to maintain accurate records.
• Confidence using computers and electronic recordkeeping systems.
• A current driver's licence and Working with Children Check.
• The ability to meet the inherent physical requirements of the role.

Desirable:

• Fluency in an additional community language.
• Current First Aid Certificate.

Diversity and Inclusion

At Creating Links, we value the diverse experiences, cultures and perspectives of the communities we serve.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and individuals with relevant lived experience.

We particularly welcome applications from people who speak community languages, including Turkish, Mandarin and languages spoken within Pacific Islander and Sudanese communities.

We encourage applications from people of all genders and backgrounds who share our commitment to supporting children, young people and families.

Apply now and be part of a team making a positive difference in the lives of children and families.