Process Optimisation Lead

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.  From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, My Fast Ferry & Fantasea Cruising.    

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.  Together, we can make a difference. 

Job Description

We’re looking for a Process Optimisation Lead to drive end-to-end process improvement initiatives across Roadside. Based in Sydney with hybrid working arrangements (2 days in the Sydney Olympic Park office), you’ll partner with frontline, operations, digital, technology and enabling teams to solve complex business problems and deliver sustainable improvements. 

Using Lean Six Sigma, DMAIC, BPMN process mapping and data-led insights, you’ll help improve member experience, frontline effectiveness, operational performance and cost to serve. 
 

What You’ll Do?  

• Lead end-to-end process optimisation initiatives aligned with Roadside priorities and measurable business outcomes.  

• Apply Lean Six Sigma, DMAIC and structured problem-solving techniques to define problems, identify root causes and develop practical solutions.  

• Develop and analyse current-state and future-state process maps using BPMN standards.  

• Facilitate cross-functional workshops to challenge existing ways of working and design improved processes.  

• Use operational data and member and frontline insights to develop evidence-based recommendations.  

• Partner with frontline, operations, digital, technology and enabling teams to implement sustainable improvements.  

• Define success measures, track benefits and embed controls to ensure improvements are sustained.  

• Coach teams in practical improvement tools and help strengthen continuous improvement capability across Roadside. 

 
What You’ll Bring?  

• Demonstrated experience in process optimisation, continuous improvement, operational excellence or business improvement.  

• Lean Six Sigma Green Belt or Black Belt certification, with practical experience applying Lean Six Sigma and DMAIC methodologies.  

• Strong experience leading improvement initiatives from problem definition through to implementation and benefit realisation.  

• Proven capability in BPMN process mapping, process redesign, root cause analysis and data-led problem-solving.  

• Experience facilitating workshops and engaging cross-functional teams to develop and implement solutions.  

• Strong stakeholder management and influencing skills, with the ability to drive outcomes without formal authority.  

• Commercial and operational awareness, with the ability to balance member experience, benefits, costs, risks and operational impacts.  

• A practical, collaborative and outcomes-focused approach, supported by strong communication, planning and organisational skills. 

 
What’s in it for you?   

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!    

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities   

• Travel discounts on accommodation at our award-winning NRMA Holidays Parks & Resorts 

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more   

• Discounts on a range of NRMA personal insurance products including car, home & travel   

• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.  

Know You Belong  
 
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.  That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.