Administration Officer – ADS Contact Centre

Job Description:

• Role title: Administration Officer – ADS Support Line
• Role type: Maximum term contract, part-time (12 hours per week), until June 2028
• Role grade: Administration Officer Level 3
• Shift details: 12 hours per week; working days and times determined by service requirements (no shift work required)
• Department and location: Alcohol & Drug Service, St Vincent’s Public Hospital, Sydney (Darlinghurst)
• Salary: $73,915.12–$76,218.80 per annum + superannuation (pro rata)

Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots. 
 
Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth. 
 
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep. 
 
Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Provide administrative support to the ADS Support Line, clinicians and management

• Maintain rosters, payroll records and staff administration in electronic systems

• Assist with service reporting, audits, accreditation and quality improvement

• Coordinate meetings, agendas, minutes and service-related correspondence

• Support data entry, record keeping and everyday service operations 

About you

• Frontline customer service experience, preferably in a healthcare setting

• Proficiency in Microsoft Office, databases and electronic clinical systems

• Experience with administrative records, payroll or staff rostering systems

• Ability to support vulnerable clients with compassion and sensitivity 

• Experience managing administrative enquiries and competing priorities

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income 

• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes 

• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives 

• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre 

• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care 

• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships 

• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations 

• Coming from NSW Health: Smooth transfer of your qualifying service and leave entitlements

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply 
The closing date for applications is 15 November 2026. 
 
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Respectfully, this role is not open to recruitment agencies.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct