Progression & Awards Officer, HE

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the role

The Progression & Awards Officer, HE is responsible for processing student progression, completion, and award-related activities in accordance with institutional policies and regulatory standards. The role ensures accuracy of academic data, timely completion processing, and consistent support to students and staff.

Working under supervision of the Coordinator and Senior Officer, the Officer assists with system updates, course transitions, grade changes, and the preparation of completion documentation, contributing to compliance and a positive student experience.

Key Responsibilities

Academic Progression Management

• Update course and unit data within systems as approved.
• Assist in progression planning, study plan maintenance, and course transition updates.
• Maintain accurate student records and audit trails for progression and completion processes.
• Monitor maximum course duration, CoE expiries, and study load compliance.
• Process enrolment changes related to progression (CoE extensions, early exits, load changes).
• Record academic improvement plans and assist in issuing warning and ITR/ITC notices.

Awards & Completion

• Assist in grade audits, grade changes, and credit/RPL processing for continuing students.
• Update completion data in SMS and PRISMS.
• Support the identification of students eligible for completion and conferral.
• Generate completion letters, transcripts, and testamurs.
• Verify USI data and maintain accurate completion records.

Student Support and Communication

• Provide courteous and accurate responses to student enquiries on progression and completion.
• Communicate updates to students in line with institutional policy.
• Escalate complex cases to the Senior Officer or Coordinator.
• Ensure consistency and professionalism in all written and verbal communication.
• Support the Student Experience team by assisting students with accurate advice and guidance on course progression, academic standing, and key completion and award dates in accordance with institutional policies and procedures

Education, Experience & Skills

• Certificate IV or Diploma in Business Administration, Education, or related discipline (or equivalent experience).
• 1–2 years’ experience in student administration or progression-related role.
• Strong attention to detail and ability to follow established processes.
• Familiarity with higher education compliance and student systems.
• Effective written and verbal communication skills.
• Proficiency in Student Management Systems, Learning Management Systems, and Microsoft Office 365
• Strong organisational and time management skills.

 

Why Join us? 

A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect. 

Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together 

A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy! 

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast? 

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field 

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages. 

Next Steps 

Apply online or send your resume and cover letter to kelly.white@edu.com.au. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified. 

We look forward to receiving your application and potentially welcoming you to our team!