Senior Technical Support Specialist

About the Company

Our client is a reputable Government Organization.

About the Role

The Senior Technical Support Specialist you will provide application maintenance and level 2 , level 3 support services, either directly to users of the systems or to service delivery functions.

This role will include technical leadership and direction to technical specialists and system analysts, and lead the identification and implementation of improvement initiatives within technical practices.

Key responsibilities:

• Own the administration, support and continual improvement of business applications, including documentation, enhancements, security, licensing, upgrades, backups and disaster recovery planning.
• Manage the end-to-end incident and service request lifecycle, ensuring issues are resolved within agreed service levels, escalated appropriately, and documented to support ongoing service improvement.
• Lead problem management activities by investigating root causes, implementing corrective actions, and reducing the likelihood of recurring system, process and service issues.
• Assess, develop and implement application changes, releases and deployments, maintaining accurate records, technical documentation and providing early life support for new solutions.
• Maintain IT asset management records and reporting, support informed decision-making through analysis, and participate in an on-call roster to provide out-of-hours operational support when required.
• You will be required to participate in an On Call rotational roster which will require you to perform work outside usual business hours .

About You

• Prior level 2 and 3 Technical Support experience is necessary
• ITIL Foundations highly regarded.
• Knowledge of, and demonstrated implementation using, the following languages:
  • Java/Domino/Perl/XML/SQL
• Knowledge of and/or experience in systems:
  • Linux/Oracle/Windows Server/WebSphere/MQ/Domino.
• Demonstrated ability to work independently and collaboratively, manage end-to-end support and resolution processes.
• Strong customer focus and communication skills
• Proven ability to write quality business documentation, functional and non-functional artefacts, and technical documentation for a wide variety of audiences and purposes.
• Strong conceptual and analytical skills and an ability to think laterally to identify practical and workable solutions.
• Experience in application support and lifecycle management, deployment management, environment configuration and software development lifecycle methodologies, tools and systems .

The Benefits :

• 6-month contract with view to extend.
• Competitive day rates
• Hybrid working arrangements

Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Emily Mohlasedi on emily.mohlasedi@davidsonwp.com, quoting reference JN -112026-44665. To learn more about Davidson, visit davidsonwp.com.