People and Culture Operations Officer - People and Culture

Play a key role in payroll and P&C operations, ensuring compliance, data integrity and an outstanding employee experience.   WHY BAI COMMUNICATIONS It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.   We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.   As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.   Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.   Discover more through BAI360, our virtual tour platform.    LET’S EXPLORE THE ROLE Reporting to the People & Culture Manager, the People & Culture Operations Officer plays a critical role in delivering accurate, compliant and efficient payroll and P&C operations across the business. You'll act as the primary liaison between People & Culture, Finance and our outsourced payroll provider, ensuring employee data, payroll inputs and lifecycle processes are managed accurately and on time.   This is an excellent opportunity for a detail-oriented HR operations professional who enjoys combining payroll coordination, systems administration, compliance and stakeholder support while driving continuous improvement initiatives   Key Responsibilities: Coordinate payroll-related P&C activities including new starters, terminations, salary changes, leave, timesheets and allowances. Manage payroll input validation, reconciliations and issue resolution with employees, managers, Finance and the outsourced payroll provider. Maintain the accuracy and integrity of employee records and payroll-related data within Dayforce and other HR systems. Coordinate employee lifecycle activities including onboarding, employment changes, transfers, secondments and offboarding. Provide specialist advice to employees and managers on payroll, leave, timesheets, employment conditions and HR system enquiries. Ensure compliance with employment legislation, National Employment Standards, Enterprise Agreements, Modern Awards and internal policies. Maintain audit-ready records, controls, procedures and supporting documentation. Support reporting requirements, workforce analytics and compliance activities, including WGEA reporting. Monitor vendor performance and contribute to P&C operational improvement initiatives and systems projects. Provide workflow guidance and quality assurance support to the P&C Coordinator.   LET’S HEAR ABOUT YOU You'll be an experienced HR Operations or Payroll professional who enjoys balancing accuracy, compliance and customer service while building strong relationships across the business.   You'll bring: Experience & Knowledge Experience in HR operations, payroll coordination or a similar role with responsibility for payroll inputs, reconciliations and employee lifecycle administration. Strong understanding of employment conditions, including Enterprise Agreements, Modern Awards, employment contracts and National Employment Standards. Experience supporting outsourced payroll environments and partnering with Finance and external providers. Exposure to audits, compliance requirements, reporting and operational process improvement initiatives. Qualifications in Human Resources, Payroll Administration or a related discipline, or equivalent practical experience.   Technical Skills Practical experience using HRIS platforms such as Dayforce or comparable workforce management/payroll systems. Strong capability maintaining employee data integrity, validating payroll-related transactions and resolving system discrepancies. Confident interpreting employment agreements, awards, policies and workplace legislation to provide operational guidance. Experience reviewing, documenting and improving HR processes, procedures and controls. Strong analytical capability, attention to detail and confidence working with payroll data, reporting and reconciliations. Ability to support testing, implementation and continuous improvement of HR systems and processes.   BENEFITS & CULTURE At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive. Why join us? Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events. Strong focus on development with a performance framework and LinkedIn Learning access. Flexible work options, gender-neutral parental leave, study and volunteer leave. Recognition programs for high performance and peer appreciation. Corporate discounts and novated leasing via SG Fleet. A referral program that reflects our positive culture.   BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.   Want to learn more? Hit apply now! #OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople   Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.