Community Coach

Max Term | Full Time- End June 2027 (with possible extension)
Location: Kingswood, NSW 2747
Salary: $94K + Super + NFP Salary Packaging benefits

Make a meaningful difference in the lives of Australians in need

Life at Mission Australia

When you join Mission Australia, you become part of a community determined to end homelessness and help people in need thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more about us and our purpose.

Your Opportunity

As a Community Coach, reporting to the Program Manager, you will play an important role in building trust and rapport with individuals and families, responding to their unique and diverse needs with empathy and compassion.

Our Person Led Coaches are here to inspire and guide tenants to explore their dreams and achieve their goals.

Using a person-led and strengths-based approach, you will support individuals to identify their goals, build on their strengths and capabilities, and work towards positive outcomes. You will also help us think differently about how we demonstrate impact, collect data, share stories, and influence the broader service system.

Your Key Responsibilities

• Develop strong, trusting relationships and rapport within the community.
• Focus on individuals’ strengths, assets and capabilities to tailor appropriate support.
• Work collaboratively with community members to achieve their identified goals and pathways.
• Build and maintain positive internal and external relationships, adapting your communication style when managing challenging situations or conflict.
• Draw on your experience to identify and advocate for positive changes within the service system.
• Complete required documentation and administrative duties in line with Mission Australia protocols.
• Conduct community-based activities and provide outreach support where required.
• Identify opportunities to improve service delivery and contribute to quality program activities that meet service standards.

Requirements for Success

You will bring:

• High-level interpersonal skills, self-motivation and a positive attitude.
• Strong listening and engagement skills, with the ability to understand and respond effectively to individual needs.
• Practical problem-solving skills and the ability to coach and positively influence others towards effective outcomes.
• The ability to work under broad direction, use initiative and manage your time effectively.
• A collaborative approach, with a willingness to contribute to improvements in work practices and processes.
• The ability to manage confidential information and sensitive social issues professionally.
• A person-led approach and a genuine belief in every individual’s capacity to grow and achieve positive change.
• Strong resilience, self-awareness and commitment to personal wellbeing and development.
• A full, unrestricted driver licence.

Before commencing with us, you will need to undertake a national police history check, qualification and referee checks, and hold the required clearance to work with children and/or vulnerable people.

Your Benefits

• Rewarding work where you can make a real difference every day.
• Not-for-profit salary packaging, helping you reduce your taxable income through AccessPay.
• Opportunity to purchase additional annual leave.
• Free external confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Additional leave, including Mission Australia Thank You Day and a Work Anniversary Day off.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you support Australians in need and continue to develop your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment and encourage applications from people of all backgrounds, including different genders, ages, ethnicities, cultural backgrounds, abilities, religions and sexual orientations.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact Deadlycareers@missionaustralia.com.au.

Find out more about a career with Mission Australia.

How to Apply

Click ‘Apply’ and submit your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received, so please apply as soon as possible to be considered.