Customer Care Consultant (Trade Store)

Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a dynamic, fast-paced customer service and retail role where no two days are the same.

We value safety, service, and operational excellence, and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

This is a Full-time role but we can offer flexibility around hours if required.

What You’ll Be Doing:

• Act as the first point of contact for customers.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Work occasional Saturday mornings as part of weekend coverage.

What You’ll Bring:

• Previous experience in customer service or retail preferred.
• Good phone and face-to-face communication skills.
• Basic computer skills, including Microsoft Office.
• Good written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• A proactive, positive attitude with a willingness to learn.
• Excellent organisational and time management skills.

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.