Fleet Controller

We are seeking an experienced Fleet Allocator / Controller to join our Townsville team. In this pivotal role, you will oversee the day-to-day scheduling and coordination of our Pick-Up and Delivery (PUD) fleet, ensuring freight is delivered safely, efficiently, and on time while maintaining the high service standards our customers expect.

This internal opportunity offers the chance to build on your knowledge of Northline, broaden your operational experience, and make a meaningful contribution through your expertise, problem-solving abilities, and leadership skills.

What You'll Be Doing

As a Fleet Allocator / Controller, you will be responsible for:

• Planning and scheduling daily pick-up and delivery runs using Orcoda to maximise fleet utilisation and service performance.
• Coordinating drivers and allocating work effectively to ensure freight is loaded, delivered, and collected safely and on time. This includes timeslot bookings, priority freight, and special delivery requests as required.
• Maintaining regular communication with drivers and operational teams throughout the day.
• Assisting customers and maintaining clear, professional communication regarding pick-ups, deliveries, ETAs, service enquiries, emails, and phone calls.
• Providing prompt and accurate communication across the business; including with drivers, operational staff, sales, customer service, administration, and operational teams.
• Monitoring compliance with Dangerous Goods requirements, Chain of Responsibility obligations, fatigue management regulations, and safety standards.
• Tracking and reporting on operational KPIs, including missed pick-ups, delivery performance, and fleet efficiency.
• Maintaining accurate operational data and records, including updating the Consignment Resolution Register, In Control, Mitti, and other relevant systems.
• Resolving service disruptions and operational challenges by implementing practical and timely solutions.
• Support debrief functions accurately and promptly to support freight visibility, record integrity, correct charging and operational follow-up.
• Support effective and accurate pallet control.
• Ensuring fleet presentation, load restraint compliance, and vehicle safety standards are consistently maintained.
• Operating a forklift safely and in accordance with site procedures when required.
• Scanning freight and loads accurately to support tracking, inventory control, and efficient dispatch processes.

What You'll Bring

To be successful in this role, you will have:

• Strong planning and organisational skills, with excellent attention to detail.
• The ability to prioritise tasks and make decisions in a fast-moving operational environment.
• Outstanding communication and stakeholder management skills.
• Experience working with transport management, dispatch, or scheduling systems.
• Proficiency in Microsoft Office applications.
• Knowledge of NHVR Fatigue Management, Basic Fatigue Management (BFM), Load Restraint Guidelines, and Dangerous Goods requirements will be highly regarded.
• A proactive approach to problem-solving and continuous improvement.

If you have any questions regarding the above role, please feel free to reach out to HR@Northline.com.au.