Retail Store Manager

Lead Mount Isa's Largest Independent Liquor Retail Store

• Full-time Retail Store Manager position
• Competitive salary package with career development opportunities
• Lead a high-performing team in Mount Isa's premier liquor retail destination
• Join a growing hospitality group with genuine career progression pathways

About the Role

The Retail Store Manager is responsible for the overall operation and performance of The Liquor Warehouse, Mount Isa's leading destination for beer, wine, spirits, and packaged liquor.

This is a hands-on management role where you'll lead the team, drive sales performance, oversee stock management, maintain compliance, and ensure an outstanding customer experience. You will be the face of the business, building a strong team culture while delivering exceptional operational and financial results.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a high-performing retail team.
• Manage recruitment, onboarding, training, and performance management.
• Create efficient rosters while maintaining service standards and wage budgets.
• Foster a positive and engaging workplace culture.

Retail Operations

• Oversee the day-to-day operation of the store.
• Ensure high standards of store presentation and merchandising.
• Manage stock ordering, inventory control, and stocktakes.
• Monitor and minimise stock loss, wastage, and shrinkage.
• Ensure efficient receiving and storage procedures.

Sales & Business Performance

• Drive sales growth through promotions, merchandising, and local marketing initiatives.
• Monitor financial performance, including GP, labour costs, and operational expenses.
• Analyse sales trends and identify opportunities for improvement.
• Deliver store performance in line with budgets and company expectations.

Customer Service

• Lead by example in delivering exceptional customer experiences.
• Build strong relationships with customers and the local community.
• Handle customer enquiries and complaints professionally and effectively.
• Ensure responsible service standards are consistently maintained.

Compliance & Safety

• Ensure compliance with liquor licensing legislation and company policies.
• Maintain workplace health and safety standards.
• Oversee cash handling and security procedures.
• Conduct regular operational and compliance checks.

What We're Looking For

• Previous experience as a Retail Store Manager, Assistant Store Manager, Bottle Shop Manager, or similar retail leadership role.
• Strong leadership and people management skills.
• Demonstrated experience managing sales, stock control, and store profitability.
• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to work autonomously and make sound business decisions.
• Passion for retail, hospitality, and delivering exceptional customer experiences.

Preferred Qualifications

• Current RSA Certificate.
• Experience in liquor retailing highly regarded.
• Knowledge of liquor licensing requirements and retail compliance.
• Experience using retail POS and inventory management systems.

What We Offer

• Competitive salary package.
• Ongoing training and professional development.
• Opportunities for internal promotion and career progression.
• Supportive leadership team and workplace culture.
• The opportunity to lead a successful and established retail business.

About Us

Located behind the iconic Isa Hotel, The Liquor Warehouse is Mount Isa's largest liquor retail outlet, offering an extensive range of beer, wine, spirits, RTDs, and specialty products at competitive prices.

With a reputation for exceptional customer service and value, The Liquor Warehouse is the preferred choice for locals and visitors alike. We are committed to investing in our people and creating career opportunities within our growing hospitality group.