Childcare Navigator (Volunteer)

_{06th November, 2026}

Purpose / Objective: To support the PRF Childcare Coordinator role by working with relevant clients
Commitment Period: Minimum 6 months
Days and hours required per week: Highly variable, depending on client needs. Likely maximum 7 hours a week.
Location: Newtown and in the field.
 
Duties & Responsibilities

• Establish connection with relevant clients to support their journey into childcare. This may include attending initial onsite or online meetings with clients alongside the Childcare Coordinator, to establish needs, and then to communicate directly with client
• Accompany clients to visits / tours of Childcare Centres, primarily Council Daycares and Goodstart Centres.
• Help clients to navigate the Centrelink system to acquire a Centrelink Reference number. This may involve going to Centrelink with client
• Help clients to complete relevant childcare paperwork - enrolment forms, allergy/medication forms, immunisation certificates etc.

Selection Criteria

• Exceptional communication skills and empathy for our clients
• Confidence to troubleshoot bureaucratic barriers and advocate on clients' behalf
• Ability to work autonomously
• Experience in working with people from various backgrounds and cultures
• Intermediate computer skills (confidence in using the internet, navigate Centrelink and MyGov apps, ASC's database and Google Suite and emails)
• Ability to work collaboratively with other staff and volunteers 
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies concerning code of conduct, boundaries and confidentiality
• Own car to get to the Western suburbs of Sydney (all petrol and toll expenses reimbursed)
• Flexible availability

This role is subject to a successful interview.

General Conditions

All ASC staff and volunteers are required to:

• Adhere to ASC’s vision, purpose and values 
• Act at all times per ASC’s Code of Conduct, Boundaries and Child Protection Policies 
• Comply with Work, Health and Safety systems 
• Comply with Incident Management Procedures and emergency protocols 
• Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check

How to apply: To express your interest in this role, please follow the below link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within the position description). Only applications with a resume and cover letter will be considered.