Disability Support Worker – Complex Behaviours & Mental Health Support

About Accord Care

ACCORD CARE is trusted in the provision of person-centred disability support services to NDIS participants. We provide Supported Independent Living, In-home Care, Community Participation, Short-Term Accommodation and Community Nursing.

Our team is committed to delivering quality, individualised support that promotes independence, dignity, inclusion and improved outcomes for the people we support.

About the Role

ACCORD CARE is seeking experienced and resilient Disability Support Workers to join our team in Tingalpa, QLD.

This role involves supporting a male participant with complex support needs, including mental health challenges, epilepsy and high behaviours of concern, including physical aggression.

We are looking for confident, patient and proactive support workers with experience in mental health support, epilepsy management and complex behaviours. The successful candidates will be able to recognise potential triggers, implement appropriate de-escalation strategies and follow established support plans to maintain a safe and supportive environment.

Available shifts include:

• Morning: 6:00am – 2:00pm

• Afternoon + Sleepover: 2:00pm – 10:00pm, followed by a sleepover from 10:00pm – 6:00am.

Staff must be flexible and available to work across both the morning shift and the attached afternoon and sleepover shifts.

Key Responsibilities

• Provide person-centred support that promotes independence, dignity and choice.

• Assist with daily living activities, personal care and community participation as required.

• Support the participant with complex mental health needs and epilepsy.

• Monitor and respond appropriately to seizure activity in accordance with the participant's epilepsy management plan.

• Respond calmly and professionally to behaviours of concern, including physical aggression.

• Recognise potential triggers and implement proactive strategies to minimise escalation and reduce risks to the participant and staff.

• Implement strategies in accordance with the participant’s Positive Behaviour Support Plan (PBSP) and other relevant support plans.

• Apply appropriate de-escalation techniques to support safety and wellbeing.

• Follow restrictive practice requirements, relevant policies and procedures, and applicable authorisation requirements.

• Complete incident reports and maintain accurate support documentation.

• Work collaboratively with colleagues to ensure consistent, safe and high-quality support.

• Maintain professional boundaries and promote positive outcomes for the participant.

About You

To be successful in this role, you will have:

• Previous experience in disability support, particularly supporting individuals with complex needs and high behaviours of concern.

• Experience supporting individuals with mental health conditions.

• Experience responding to physical aggression and behaviours of concern.

• Experience supporting individuals with epilepsy and responding to seizures, or willingness to undertake relevant training.

• A good understanding of positive behaviour support and de-escalation strategies.

• The ability to remain calm, patient and professional in challenging situations.

• Strong communication skills and the ability to follow support plans and workplace procedures.

• The ability to identify potential triggers and respond proactively to minimise risks.

• Flexibility and availability to work across morning shifts and attached afternoon and sleepover shifts.

• Current NDIS Worker Screening clearance and other relevant clearances as required.

• A commitment to person-centred care, participant safety and professional boundaries.

Highly Desirable

• Maybo training, particularly in behaviour management, de-escalation and safely responding to behaviours of concern.

• A good understanding of restrictive practices, including their appropriate and lawful use in accordance with relevant legislation, policies and procedures.

• Training or experience in Positive Behaviour Support and behaviour management.

• Experience supporting participants with high-intensity behaviours of concern.

• Experience supporting individuals with epilepsy and seizure management.

• Certificate III in Individual Support, Disability Support or a related qualification.

What We Offer

• Competitive pay of up to $46.70 per hour, plus 12% superannuation.

• A supportive team environment.

• Opportunities for ongoing learning and professional development.

• The opportunity to develop your skills and experience in complex disability and mental health support.

• A rewarding role focused on person-centred care and community participation.

Apply Now

If you are an experienced Disability Support Worker with a background in mental health support, epilepsy management and complex behaviours, and you are passionate about delivering safe, respectful and person-centred care, we encourage you to apply.

Please submit your resume outlining your relevant experience, qualifications, training and current clearances.