Listed 10 days ago
APS4 3 x Claims Support Officers| Government Department
ACM Recruitment
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Administrative Assistants
- Location
- Australian Capital Territory
- Type
- Full-time
- Salary
- $52.04 – $56.91 an hour
About the role
04th November, 2026
APS4 3 x Claims Support Officers| Government Department
- Contract up to June 2027
- $52.04 - $56.91 + an hour +Super
- Full time, 37.5 hour a week role
- Claims Operations branch
The team comprises Claims Managers, Senior Claims Managers and Employer Account Managers, supported by Injury Managers, working collaboratively to achieve positive health and return-to-work outcomes for employees and employers.
These are full-time positions, working five days per week.
Key Responsibilities:
- Support claims management activities and services in accordance with approved Claim Plans, team priorities and performance targets.
- Apply knowledge of relevant legislation, regulatory requirements and policy frameworks to research information, exercise sound judgement and resolve routine and recurring issues.
- Respond to moderately complex enquiries, providing accurate information and appropriate guidance to stakeholders.
- Communicate, consult and provide advice to internal and external stakeholders, ensuring their needs and expectations are understood and addressed, including during case conferences.
- Manage sensitive and sometimes confronting information, demonstrating professionalism, empathy and resilience when engaging with distressed clients.
- Assist in preparing claims-related decision documents, requests for information and correspondence in accordance with relevant legislation, policies and procedures.
- Maintain accurate and up-to-date claim records within relevant systems
- Process and approve invoices in accordance with approved Claim Plans and delegated authority.
- Certificates or competencies in relevant disciplines such as claim management, health, business, administration or finance are desirable
- Demonstrated experience working within health administrative support or experience working within a government department
- Must be willing to obtain and maintain a Baseline Security clearance
- As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement.
Contact Catherine to discuss this role further or inquire about our other positions available at catherine@acmhealthcare.com.au
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via clientapps.jobadder.com
