Senior Product Manager - Customer Growth Value Realisation

Description

What’s the role?

You’ll be joining our Acquire & Embed team, helping shape how we grow customer relationships and create more value from the moment customers join Westpac.

As a Senior Product Manager – Customer Growth and Value Realisation, you’ll help shape portfolio strategy and investment priorities across customer onboarding, activation and embedment. You’ll use customer, market and performance insights to understand where the greatest opportunities are and help determine where we should focus and invest. 

You’ll develop strategic roadmaps, business cases and recommendations that turn insights into clear priorities and measurable outcomes. You’ll also help define what success looks like, tracking whether our investments are delivering the customer, commercial and operational value we set out to achieve. 

Working across Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy, you’ll bring different perspectives together, simplify complex decisions and provide clear insights on performance, opportunities, risks and priorities. You’ll also work closely with Product Owners to translate our broader strategy into clear outcomes for delivery teams. 

This is an opportunity to think strategically, influence where we invest and help shape how Westpac grows and strengthens customer relationships.

What will I need?

• Significant Product Management experience, with a strong understanding of customer growth, product strategy and portfolio management.
• Strong strategic thinking, with experience developing roadmaps and turning broader business objectives into clear priorities and outcomes.
• Strong commercial and customer capability, with the ability to use customer, market, behavioural and performance insights to identify growth opportunities. 
• Experience developing business cases, investment proposals and evidence-based recommendations to support prioritisation and funding decisions. 
• Strong analytical skills, with the ability to use data to understand performance, identify opportunities and measure whether investments are delivering the expected value.
• Experience defining success measures and tracking customer, commercial and operational outcomes through value realisation. 
• Strong stakeholder management and influencing skills, with the confidence to bring together senior stakeholders across Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy. 
• Strong communication skills, with the ability to simplify complexity and turn insights into clear recommendations for senior leaders and delivery teams.
• A curious and forward-thinking mindset, with the ability to identify emerging growth opportunities and challenge thinking about where we focus next.

Why join us? 

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: 

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! 
• A variety of leave options including Culture, Lifestyle and Wellbeing leave 
• Tailored learning and development opportunities to help your grow your career within the bank 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives 

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development. If you'd like to practise your interview technique or make your CV more impactful before you apply, check out our new self-paced eAcademy course, Prepare for Your Internal Job Search: CV & Interview Essentials. You can also Check out our FAQs and internal support resources here. 

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible