APS3 Service Support Officer

Federal Government opportunity in the heart of the Hobart CBD, with full-time hours.

Your new company 
Hays Business Support are currently seeking an APS3 Service Support Officer for a Federal Government agency that delivers specialised mental health and wellbeing services to veterans and their families. This is a meaningful opportunity to contribute to improving the lives of those who have served, while working within a supportive and collaborative clinical environment. The role will be full-time, office-based with flexible service delivery options, and offered as a 2-year temporary contract.
Your new role 
Based in Hobart, you will support the delivery of high-quality mental health and wellbeing services to veterans and their families as part of a multidisciplinary team. As an APS3 Service Support Officer, you will provide frontline customer service and administrative support across the organisation’s regional clinical services.
Your responsibilities will include acting as the first point of contact for clients, visitors and stakeholders in person, over the phone and through email or SMS. You will manage appointments through the Client Management System, respond to enquiries, provide information in line with relevant policies and referring clients to the appropriate service delivery team.
You will also assist with data entry, record keeping, correspondence, referrals and workflow tasks. Other duties will include supporting regional events and programs, arranging travel, processing invoices, managing deliveries and assisting with operational reporting and quality assurance activities.

What you'll need to succeed 
To be successful in this role, you will have demonstrated experience supporting business operations and service delivery within a health service or government environment. You will also possess strong written and verbal communication skills. In addition, you will be able to:
• Deliver high-quality customer service to clients, visitors and stakeholders
• Manage appointments and maintain accurate information within a Client Management System
• Respond to client enquiries professionally and provide information in line with policies and procedures
• Provide administrative support, including data entry, record keeping, correspondence and workflow management
• Support multidisciplinary teams delivering mental health and wellbeing services
• Assist with events, travel, invoices, referrals and general office operations
• Demonstrate strong organisational, interpersonal and communication skills
Applicants must currently hold, or be able to obtain, a Working with Vulnerable People registration or Working with Children Check.
As this is a Federal Government job, all applicants must be Australian citizens. The successful applicant will also be required to obtain and maintain a Baseline security clearance.
What you'll get in return 
You’ll receive a competitive hourly rate, ongoing learning and development opportunities, and the chance to work in a supportive environment while making a genuine difference to veterans and their families.
What you need to do now 
If this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or anna.korkmaz@hays.com.au.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.


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